AI is changing product discovery – here’s howThe rapid growth of artificial intelligence-referred sources in online retail traffic is having an impact on how consumers discover products. Survey: Consumers don't fully understand legal rights when returning a productNearly half of consumers who attempt to return a product end up abandoning the process due to friction. U.K.'s Debenhams Group provides online post-purchase protection A U.K.-based global online fashion retail conglomerate is enhancing its customer service capabilities after the shopper clicks "buy." Q&A: Neelima Sharma, SVP, omnichannel & e-commerce technology, Lowe’s Lowe’s Companies Inc. is fitting artificial intelligence into its broader enterprise strategy. FedEx: AI grows in importance for returns Consumers are increasingly using artificial intelligence tools and no-box, no label options when they return products. Amazon adds Agentic AI capabilities to customer service tool Amazon has expanded its Amazon Connect customer service solution with new capabilities. EXCLUSIVE Q&A: Drew Ann Long, founder & inventor, Caroline’s Cart Caroline’s Cart, which assists caregivers of children and adults with disabilities in retail store navigation, is partnering with a leading advocacy group. Red Lobster AI-enables takeout phone ordering Customers who place phone orders with Red Lobster Seafood Co. are now guaranteed their calls will be answered and orders processed. TotSquad partners with Target on baby 'concierge' program Target Corp. is partnering with a parenting technology platform to guide customers online through registry creation and product recommendations. Levi Strauss generates growth with e-commerce innovation Levi Strauss & Co. is citing efforts to develop next-generation e-commerce solutions as a key component of its financial success. These pizza retailers have the highest customer satisfaction ratings Consumers have spoken – and named their favorite delivery and carryout pizza brands. Three warm customer experience initiatives from a cold winter Retailers have been counteracting the winter chill with solution rollouts that help keep their customer relationships warm and fuzzy. First Previous 2 3 4 Next Last
