Strategy

Department store retailers are pulling back in the United States, but they are doing just the opposite of the border.   The department store industry is expanding in Canada, the New York Times reported, with several factors driving the growth, including less competition and a stable market.   

Rent-A-Center customers can now attain merchandise even faster.   The rent-to-own retailer added Provenir Cloud, from risk analytics and decisioning solutions provider, Proviner, to support the processing of customer applications for lease purchase agreements across its Acceptance Now division. AcceptanceNow partners with a variety of furniture, appliance and other retailers, increasing shoppers’ accessibility to high quality brands.   

A first-of-its kind arrangement has saved Aeropostale.    A consortium made up of Authentic Brands Group (ABG) and two of the nation’s largest real estate companies — General Growth Properties and Simon Property Group — announced it has finalized the acquisition of the teen apparel retailer. It is the first time that mall operators have participated in a deal to acquire a retail chain.  

Kenneth Marshall, a 25-year veteran of the retail real estate industry, has joined Olshan Properties as head of retail. For the last two years, he was VP of development at WP Glimcher.   Marshall began his career in 1991 with Urban Retail Properties and worked there for 12 years, rising to VP of development. He did stints at Westfield, Colonial Properties Trust, and Mid-America before joining Glimcher.  

Saks Fifth Avenues’ value-luxury brand opened its fourth Virginia outlet this week in Springfield, just outside of Alexandria.   The new store occupies a 30,000-sq.-ft. space on two levels in the PREIT-owned Springfield Town Center, its first mall location in the Washington, D.C., area.   

How do industry observers rate retail social customer care? #EpicFail.   The term social customer care refers to the quick and personalized customer service brands are expected to provide through social media once a customer engages with them to resolve an issue. To date, 92.5% of brands are failing to meet customers' social customer care expectations, according to the “Social Customer Care Report,” from Rational Interaction.  

Brick-and-mortar retailers such as Walmart and Best Buy are not only surviving online, but are thriving due to their sizable physical assets and digital investments.   That’s one of the main findings of a new report by Moody's Investors Service, which says that while Amazon keeps raising the stakes online and has a decade-plus advantage over other retailers in e-commerce, it still faces intense competition from the likes of Walmart and Best Buy, who are raising the bar online for other physical merchants.   

The Talbots announced that Michael Weiss, longtime CEO of Express, has joined the Talbots board of directors, effective Sept. 1, 2012.     Weiss held various leadership roles at Express, most recently serving from 2007 to 2015 as chairman, president and CEO. He joined Limited Brands in 1981 as the merchandise manager for an eight-store experimental division that became Express.     

In case you missed it, a national Higher Ground Moral Day of Action took place Monday at 30 state capitols across the country and in Washington, D.C. An organization of national and local progressive faith leaders called Moral Revival planned the events to deliver their "Higher Ground Moral Declaration." They called on politicians at all levels “to move away from extremist politics and policies that benefit the few and move toward policies and laws that are just and fair and guarantee a better life for the majority of the people.”