Marketing

While consultants have argued for decades that workforce management (WFM) is a mixture of art and science, it is neither. It comes down to profit and applying practical – not over-engineered – workforce management practices that enable higher performing retail operations.   

The Dallas area is getting its sixth Nordstrom Rack store.   Nordstrom said it will open a Nordstrom Rack at The Centre at Preston Ridge in Frisco, Texas. The approximately 33,000-sq.-ft. store is scheduled to open in fall 2017. The property is owned by Brixmor Property Group.  

Influential and longtime Walmart executive Don Soderquist died after complications related to heart surgery. He was 82.   Soderquist joined Walmart in 1980 as executive VP of administration and logistics and was a driving force behind the company’s growth. From 1988 to 1999, he served as vice chairman and COO. He retired in 2000 and remained on the Walmart board until 2002.   

New store formats loom large in Starbucks Corp.’s long-term strategy.   The coffee giant on Monday announced that Cliff Burrows, who has headed up Starbucks' Americas business for eight years, will lead a new group within the company called Siren Retail. In the role, Burrows will oversee the global expansion of the chain’s new Roastery concept, as well as the development of the upscale Starbucks Reserve stores. http://www.chainstoreage.com/article/coffee-giant-two-new-store-expansion-moves  

CBL & Associates announced it has completed a $66.5 million sale of two malls in Michigan — The Lakes in Muskegon and the Fashion Square Mall in Saginaw. The identity of the buyer was not disclosed.   CBL president and CEO Stephen Lebovitz said the Michigan sales were part of a long-term plan to move to a portfolio of higher quality, higher-growth portfolios.   

Build-A-Bear Workshop is teaming up with one of the world’s leading cruse lines.   The retailer has entered into a partnership with Carnival Cruise Line to bring its retail-entertainment experience to the line's fleet.    The first Build-A-Bear Workshop At Sea will debut aboard Carnival Dream, and is expected to be in place aboard all 25 Carnival ships by summer 2017.    

Photo: Adam Ketcheson, VP marketing and business-to-consumer   A company named after the first reptile to develop the feather for flight is expanding its store portfolio.    Arc’teryx Equipment, a manufacturer and retailer of high-performance outdoor apparel and equipment, has opened a 2,300-sq.-ft. flagship in New York City’s SoHo neighborhood. It is the company’s seventh fully-owned retail store in North America, with two more locations to open by yearend. 

Some three years after he returned to save J.C. Penney, industry veteran Myron E. (Mike) Ullman will retire from the company on Aug. 1.    Ullman is passing the reins of chairman of Penney’s board of directors to current CEO Marvin R. Ellison. The succession is in accordance with a transition plan the company outlined in 2014.  

Efficient Collaborative Retail Marketing (ECRM), a leader in business innovation and technology, has hired retail business-to-business media veteran Wayne Bennett as senior VP, retail to lead business process initiatives between the retail industry and the supplier community that serves them.  

Starbucks Corp.’s revenue fell short in the third quarter even as its earnings were in line with expectations.       The company posted $5.24 billion in consolidated net sales for the quarter ended June 26, up 7% over the year-ago period, but below analysts’ expectations of $5.33 billion. The increase was primarily driven by the opening of 1,876 net new stores over the past 12 months and a 4% increase in global comparable store sales.