Balancing innovation and connection in customer experience with AIArtificial intelligence is fundamentally reshaping how enterprises engage with customers. Customer AI engagement grows, but trust issues remainConsumers are noticing AI-based shopping tools and starting to use them, but that doesn’t mean they are fully comfortable with the technology. Carrefour seeks full transparency for non-food supply chain A global French retail giant is helping ensure sustainability in its non-food product sourcing operations. Mexican grocer Super Aki unifies supply chain processes Super Aki is optimizing supply chain planning, pricing and promotion management, and space planning throughout its enterprise. How agentic AI is finding its place in retail Agentic AI has not created the same buzz in retail as generative AI but is becoming an important enterprise tool. EXCLUSIVE Q&A: How Kendra Scott uses AI to personalize gifting, shopping Kendra Scott is humanizing its omnichannel gifting and shopping experience at scale with artificial intelligence. PwC: Supply chain tech investments fall short as tariffs loom Supply chain executives widely agree that technology investments haven’t met expectations and that shifting trade policies will impact their strategies. Automated vertical farming system supplies Whole Foods Market Whole Foods Market stores in the Phoenix area are receiving herbs and vegetables from sustainable robotic produce supplier Opollo Farm. DoorDash expands Wing drone delivery to Charlotte, N.C. DoorDash is building on its use of Wing delivery drones in Virginia, Texas and Australia. Tilly’s in enterprise-wide RFID deployment A specialty apparel, accessories and footwear retailer will implement cloud-based RFID technology across its retail operations. First Previous 64 65 66 67 68 Next Last
