BUSINESS INTELLIGENCE/ANALYTICS

Boomer and Gen Z shoppers have very different opinions about automated customer service experiences.

Amazon is being sued for allegedly using biometric recognition technology without informing customers at its Amazon Go convenience stores located in New York.

A leading manufacturer of mattresses and bedding products with a direct-to-consumer channel is digitally transforming its supply chain planning capabilities.

The Kroger Co. is integrating autonomous box trucks into the “middle mile” of one of its next-generation fulfillment networks.

BJ’s Wholesale Club Holdings Inc. is streamlining shelf management activities with artificial intelligence (AI)-based robots.

Up to one-third of all food produced is lost or wasted, leading to inequalities in food availability and impacting food cost.

For the first time, Amazon “Just Walk Out” cashierless shopping technology is available in a store on a college campus.

A positive customer experience can warm a shopper’s heart on even the frostiest of days.

A regional Northeast furniture and mattress retailer is implementing a modern warehouse management system.

A fast-casual restaurant chain with more than 1,500 locations worldwide is testing an artificial intelligence (AI) solution to streamline voice ordering.