Sainsbury’s introduces recipe for easy shoppingBritain’s second-largest supermarket retailer is providing customers with smart, recipe-based shopping lists. Urban Outfitters links contact center staffing to customer needsUrban Outfitters is combining customer engagement and workforce data to maximized the effectiveness of contact center operations. Amazon goes on offense against controversial products, content Amazon is using a combination of automated and manual review of products and content on its site to flag and remove offensive items. Midwest grocer personalizes shopper rewards Coborn’s Inc. has dramatically boosted customer engagement by creating and delivering personalized offers to shoppers. Next-gen Kroger fulfillment center will rise in Phoenix The Kroger Co. is following through on a pledge to build a leading-edge automated warehouse facility in the Southwest region. This is not your father’s retail fulfillment center Robots, customer-centric delivery hubs, and micro-fulfillment are transforming the traditional retail fulfillment center model. Fleet Farm reaps harvest of pricing data A Midwest retailer that sells a little bit of everything is keeping tabs on competitor prices with a machine learning (ML) platform. PepsiCo Q&A: CPG companies must digitally connect with customers PepsiCo and other CPG brands are finding opportunity in the COVID-19 crisis to increase digital sales through omnichannel engagement. Sam’s Club obtains single view of mobile marketing data Sam’s Club can now analyze mobile affiliate marketing performance alongside other mobile touchpoints. Accenture Q&A: Retailers need to reinvent customer experience for changing needs Retailers must have a flexible customer experience strategy to meet constantly evolving consumer expectations. First Previous 145 146 147 148 149 Next Last
