Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 1/30/2020
Five steps to a great in-store experience
Properly trained associates and customer feedback are two critical features of an experience that will keep shoppers frequenting your stores. - 1/30/2020
CSA Exclusive: New sports e-tailer brings human expertise to digital shopping
A new e-commerce platform provides personalized recommendations – from actual people. - 1/29/2020
Avenue — now online only — in partnership for in-person returns
Avenue closed its brick-and-mortar stores, but it is taking a physical approach to returns of online purchases. - 1/29/2020
Survey: C-store customers crave convenience
Long lines are a definite no-no for convenience store retailers. - 1/29/2020
Rue21 optimizes labor planning
A fast-fashion retailer is streamlining workforce management tasks for employees and managers. - 1/29/2020
Starbucks serves on-demand delivery to 33 new markets
If Starbucks Delivers isn’t in your area, it probably will be soon. - 1/29/2020
Amazon, Walmart expand SNAP pilot
Two major retailers are accepting federal benefit payments for online grocery orders in a new state. - 1/28/2020
CSA Exclusive: Q&A with Bob Phibbs, ‘The Retail Doctor’
A prominent industry thought leader sees trained employees and engaged customers as critical to retail success. - 1/28/2020
Nike.com sells out of Bryant merchandise
A hot online resale market is popping up for licensed Nike Kobe Bryant paraphernalia. - 1/28/2020
New type of distribution center is a first for Home Depot
The Home Depot’s newest distribution facility is designed to rapidly fulfill bulk online orders of construction and building materials.
