Dan Berthiaume

Senior Editor, Technology
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Dan Berthiaume is a recognized expert on retail technology, having covered the space since 1999. He has been interviewed on National Public Radio and Coffee Break with Game Changers, and quoted in a variety of publications. Dan also has served as a moderator and panelist at numerous industry events.  

 

ARTICLES BY THIS AUTHOR

09/29/2019

True Value builds up to retail buying event

Independent hardware retailers will have limited-time access to discounted inventory.
09/29/2019

Survey reveals most popular subscription box service

It’s not a close shave for the leading subscription box market share of a well-known men’s grooming brand.
09/26/2019

Study: Automated call centers carry hidden cost

A new survey indicates call center automation drives away customers, incurring losses.
09/26/2019

Survey: Webrooming, showrooming popular with shoppers

Consumers are proving themselves comfortable using multiple channels on the path to purchase.
09/26/2019

Marshalls enters e-commerce late but with three smart moves

Marshalls is a newbie to e-commerce, but already displaying a savvy approach to the channel.
09/26/2019

CSA Exclusive: Chipotle will fill your order – however and wherever you choose

Chipotle Mexican Grill is connecting the digital and in-store sides of the customer experience.
09/25/2019

Report: Rent the Runway cites warehouse system in service issues

The fashion rental pioneer is reportedly facing widespread complaints of late and missed deliveries.
09/25/2019

Kendra Scott keeps customers informed with inventory awareness

A fast-growing specialty jewelry retailer leverages granular data insight for targeted recommendations.
09/25/2019

Report: Dunkin’ Brands faces suit over response to breach

An alleged failure by Dunkin’ Brands to promptly report a 2015 cyberattack may prove costly.
09/25/2019

Survey: Social media affects less than half of consumers

Social influencers in particular are failing to resonate with many shoppers.