Dan Berthiaume

Senior Editor, Technology
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Dan Berthiaume is a recognized expert on retail technology, having covered the space since 1999. He has been interviewed on National Public Radio and Coffee Break with Game Changers, and quoted in a variety of publications. Dan also has served as a moderator and panelist at numerous industry events.  




True Value builds up to retail buying event

Independent hardware retailers will have limited-time access to discounted inventory.

Survey reveals most popular subscription box service

It’s not a close shave for the leading subscription box market share of a well-known men’s grooming brand.

Study: Automated call centers carry hidden cost

A new survey indicates call center automation drives away customers, incurring losses.

Survey: Webrooming, showrooming popular with shoppers

Consumers are proving themselves comfortable using multiple channels on the path to purchase.

Marshalls enters e-commerce late but with three smart moves

Marshalls is a newbie to e-commerce, but already displaying a savvy approach to the channel.

CSA Exclusive: Chipotle will fill your order – however and wherever you choose

Chipotle Mexican Grill is connecting the digital and in-store sides of the customer experience.

Report: Rent the Runway cites warehouse system in service issues

The fashion rental pioneer is reportedly facing widespread complaints of late and missed deliveries.

Kendra Scott keeps customers informed with inventory awareness

A fast-growing specialty jewelry retailer leverages granular data insight for targeted recommendations.

Report: Dunkin’ Brands faces suit over response to breach

An alleged failure by Dunkin’ Brands to promptly report a 2015 cyberattack may prove costly.

Survey: Social media affects less than half of consumers

Social influencers in particular are failing to resonate with many shoppers.