Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 7/18/2022
Shopify partners with YouTube for video-based shopping
Retailers on the Shopify platform have a major new digital channel to sell their products. - 7/17/2022
Exclusive: Bestseller offers bilingual virtual assistance
A global specialty apparel/accessories retailer is using artificial intelligence to automate Canadian customer service interactions in English and French. - 7/17/2022
Survey reveals perils of poor delivery experience
Online shoppers are not forgiving when it comes to quality of delivery. - 7/17/2022
DoorDash partners with Walgreens in summer membership promotion
DoorDash Inc. is running a five-week campaign to promote its DashPass subscription program. - 7/17/2022
Marks & Spencer bases omnichannel experience on POS platform
A British retail giant will offer new omnichannel shopping services based on its in-store POS platform. - 7/17/2022
Walmart to officially launch expanded drone delivery program
A new era in Walmart’s last-mile delivery operations begins this week. - 7/14/2022
Gen Z and millennials have more complex path to purchase
Retailers targeting customers under 40 need to offer a robust omnichannel experience. - 7/14/2022
Consumers change online shopping behavior
A new survey reveals that consumers have shifted their approach to e-commerce quite a bit in the past year. - 7/14/2022
Prime Day may signal return of online discounts
New analysis indicates Amazon Prime Day produced mixed results for retailers, but bodes well for consumers. - 7/14/2022
Amazon to bring drone delivery to Texas
Amazon drone delivery is taking off in at least two locations in 2022. - 7/14/2022
What Prime Day 2022 tells us about the state of e-commerce
Another Prime Day is in the rearview mirror, and a look back provides guidance on where e-commerce is heading. - 7/13/2022
Saks: Higher-income shoppers continue to spend; spending focus shifts
Higher-income or “luxury” shoppers are still willing to spend money and are widening the product categories they shop.
