ARTICLES BY THIS AUTHOR

• 4/27/2026

  Walmart opens first-party data to advertiser partners

  Walmart is helping participants in its retail media network eliminate silos with their media teams and technology partners.

  Dan Berthiaume

  
• 4/27/2026

  Papa Johns guides customer orders with AI-based ‘digital concierge’

  The world’s third-largest pizza delivery company is providing artificial intelligence help to customers placing orders via its app.

  Dan Berthiaume

  
• 4/27/2026

  Ace Hardware provides AI assistance to store employees

  The world's largest hardware cooperative is equipping store associates with a new artificial intelligence-based tool.

  Dan Berthiaume

  
• 4/27/2026

  Albertsons offers curbside pickup of pharmacy prescriptions

  Albertsons Companies Inc. is making a major addition to its curbside pickup assortment.

  Dan Berthiaume

  
• 4/26/2026

  EXCLUSIVE Q&A: Home Depot AI-enables store phone customer service

  The Home Depot is improving in-store customer experience and associate effectiveness with artificial intelligence voice technology.

  Dan Berthiaume

  
• 4/26/2026

  Instacart, Uber Eats integrate with Anthropic Claude AI platform

  Two leading on-demand delivery services are among the apps that are now directly connected to the Claude AI engine.

  Dan Berthiaume

  
• 4/26/2026

  Bed Bath & Beyond unifies rewards across all banners

  Bed Bath & Beyond Inc. is partnering with a loyalty platform to provide a seamless rewards program that covers its entire portfolio.

  Dan Berthiaume

  
• 4/26/2026

  Walmart Connect streamlines connected TV ad activation

  Walmart’s retail media network is making it easier for advertising partners to target customers via connected TV.

  Dan Berthiaume

  
• 4/26/2026

  Williams-Sonoma expands to 10 brands with launch of Dormify

  Williams-Sonoma Inc. is moving forward with a college student-focused online retailer and content platform it acquired last year.

  Dan Berthiaume

  
• 4/26/2026

  Amazon hosts early summer beauty event

  It isn’t yet mid-spring, but Amazon is running its first official “summer” promotion of 2026.

  Dan Berthiaume

  
• 4/23/2026

  Tim Cook stepping down at Apple – an era ends, a vision continues

  The upcoming C-suite shift at Apple is a big change, but also represents continuity.

  Dan Berthiaume

  
• 4/23/2026

  EXCLUSIVE Q&A: EY Americas looks at how — and why — to unify commerce

  Effective unified commerce relies on a strong technology foundation.

  Dan Berthiaume