ARTICLES BY THIS AUTHOR
- 3/20/2023
SpartanNash taps company exec as new legal chief
SpartanNash is turning internally for its new chief legal officer. - 3/20/2023
Four key trends in customer experience
A new study reveals four strategies retailers can follow to help ensure they deliver a top-quality customer experience. - 3/20/2023
Amazon to enact new round of 9,000 job cuts
Amazon is ramping up its efforts to trim headcount as the e-tail giant faces a softening consumer marketplace. - 3/20/2023
New CEO takes reins at Starbucks – 12 days early
Starbucks is wasting no time with its CEO transition. - 3/17/2023
Report: TikTok may be considering Walmart/Oracle deal again
Faced with a possible ban in the U.S., TikTok is reportedly taking a new look at creating a separate U.S. operation that would include Walmart and Oracle. - 3/17/2023
Walmart’s delivery operation — by the numbers
Last year was a busy one for Walmart's ever-expanding delivery operation. - 3/17/2023
Consumer views on customer service automation vary by generation
Boomer and Gen Z shoppers have very different opinions about automated customer service experiences. - 3/17/2023
Suit claims Amazon broke New York privacy laws with Amazon Go tech
Amazon is being sued for allegedly using biometric recognition technology without informing customers at its Amazon Go convenience stores located in New York. - 3/17/2023
The human touch – delivered via technology
Leading-edge communication technology enables retailers to conduct highly personalized, one-on-one customer interactions – at scale. - 3/16/2023
Study: U.S. data breaches rise 83% from 2020-2022
Digital fraud is on the rise at steep rates.