Amazon develops AI employee 'teammate'
Amazon is putting the power of artificial intelligence in the hands of its employees and third-party users.
The online giant is rolling out Amazon Quick Suite, a new agentic AI solution developed by its Amazon Web Services cloud computing subsidiary that it calls an "AI teammate" for professionals.
[READ MORE: How agentic AI is finding its place in retail]
Utilizing the tool, employees can ask questions and get answers, conduct deep dive research, analyze and visualize data, and create automations for workflows. Once employees connect their data to Quick, they can start interacting with the chat assistant.
Interactions with Quick (Amazon’s nickname for the solution) can take place through an intuitive, web-based experience or integrations across interfaces such as browser or Office 365. The solution also features more than 50 built-in connectors for applications including Adobe Analytics, SharePoint, Snowflake, Google Drive, OneDrive, Outlook, ServiceNow, Databricks, Amazon Redshift and Amazon S3.
Users can also leverage integrations with OpenAPI, and Model Context Protocol (MCP) customers can connect to custom resources and more than 1,000 apps. Quick enables users to write and send communications or use natural language or point it at existing guides or documentation to create a custom agent able to communicate in their intended style.
For example, a marketer could look at a dashboard of their campaign data with metrics and customer feedback and ask questions in natural language about how the campaign is performing. They will get an analysis of the data in seconds, with no business intelligence or data science experience required.
In one actual use case, the Amazon finance team uses Quick to automatically reconcile thousands of invoices every month. Quick pulls information across multiple external transportation management systems, cross-referencing this content with internal data from Amazon systems to help teams forecast cashflow, identify payment blockers, and conduct root cause analysis.
The finance team built this automation without a development team in days instead of weeks, and have been able to scale it across multiple teams
"We’ve been blown away by all the creative ways people have used Quick so far, and we’re excited to see how others will use it in the future," said Swami Sivasubramanian, VP of agentic AI, Amazon. "There are so many possibilities to dig into with these tools, and our team is hard at work finding ways to make them even more useful for customers in the future."
Amazon previously made its generative AI model called Bedrock widely available to both internal and external users. Meanwhile, chief Amazon rival Walmart sells its proprietary internal artificial intelligence (AI)-based logistics solution called “Route Optimization” to third-party business customers of all sizes.
