Q&A: Deloitte Digital exec on AI and customer personalization Trinadha Kandi, U.S. Retail & Customer Marketing Transformation Leader at Deloitte Digital, provided expert analysis of recent research on customer personalization and artificial intelligence usage. Walmart drone partner Wing invests $125M in R&D, manufacturing hubWing, the Alphabet-owned U.S. drone provider that works closely with Walmart, is opening a new facility in Texas and committing $125 million to research and development. Visa tested AI shopping agents – here’s how they performed Shopping agents tested by Visa in what it called "first-of-its-kind" benchmark tests have plenty of room improvement as shopping tools. Amazon launches text interaction with Alexa for Shopping Amazon is letting customers communicate with its "Alexa for Shopping" feature on its app and website via text message. How to make the store more like an app, or an app more valuable in-store Ahold Delhaize USA, Seed to Table, and Walmart are all using tech to bring their mobile and brick-and-mortar shopping experiences closer together. Norton: Average holiday shopping scam loss totals almost $400 Almost one-in-three consumers has been targeted by a scam while shopping online, and Norton data shows the losses can be steep. Visa: More holiday shoppers are using AI New data from Visa indicates artificial intelligence is slowly growing in popularity as a tool for holiday shopping. JD Sports obtains real-time store inventory visibility with mobile RFID JD Sports is leveraging mobile RFID technology to get an up-to-date view of inventory across channels. Q&A: Orangetheory Fitness franchisee analyzes customer communications A Georgia Orangetheory Fitness franchise location is leveraging agentic voice technology to streamline the analysis of customer communications across channels. Marks & Spencer digitalizes store-level product management Marks & Spencer is building on its efforts to streamline and enhance store operations. Q&A: Helzberg Diamonds streamlines store performance tracking Helzberg Diamonds is automating the detection and notification of store operations issues before they become major problems. Walmart adds new AI shopping features in time for holidays Walmart is unveiling six new capabilities of its “Sparky” artificial intelligence shopping agent just as the holiday shopping season kicks off. 1 2 3 4 5 Next Last
