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TECHNOLOGY

  • Report: Millennials find a new use for retail-specific gift cards

    A majority of millennials are purchasing gift cards, but not for the obvious reasons.   According to a new report from analyst firm Mercator Advisory Group, nearly three-in-five young adults said they bought refillable retailer-specific gift cards during the previous year, up from less than half of shoppers who reported making these purchases in the 2015 study. The biggest jump was among 18- to 24-year-olds, which climbed from 44% to 53%; followed by those aged 25 to 34, which increased from 48% to 57%.  
  • Well-known retail analyst joins Shoptalk team

    Shoptalk, the nex-gen retail and e-commerce event, has named Sucharita Mulpuru, as chief retail strategist. The company is also expanding with a new networking program.   
  • Meijer launching home delivery service

    Meijer is jumping into the increasingly crowded food delivery arena.    In a move to deliver even more convenience to its time-starved shoppers, the Michigan-based retailer launching an app-based grocery delivery service in Detroit and southeastern Michigan.  
  • PetSmart prepares for more ‘connected' customer experience

    PetSmart is no stranger to “using every connection to bring pet parents closer to their pets.” Reinforcing its mission statement, PetSmart will add a next-generation platform that will unify the omnichannel shopping experience, and make it easier for the brand to engage with consumers throughout their path-to-purchase.   
  • Toys 'R' Us lands American Girl

    In a deal that comes right before the all-important holiday selling season, Toys “R” Us has entered into an exclusive partnership with one of the toy industry’s premier doll brands.     Mattel’s American Girl division announced a multi-year partnership with Toys “R” Us that will make the toy giant the first — and only — U.S.-based retailer to feature American Girl in-store shops.   
  • Nordstrom reaps its own rewards from redesigned rewards program

    With an eye on personalization and engagement, Nordstrom revamped its Nordstrom Rewards program -- a move that has earned the chain 1.7 million new members since its launch in May.   "We heard from our customers that they wanted a more personalized and flexible loyalty program," said Chris Holloway, VP of loyalty, Nordstrom.  
  • David’s Bridal future-proofs in-store network

    In effort to protect its organization from potential data breaches and prepare for the delivery of new omnichannel services, David’s Bridal is modernizing its failover network.   
  • Lowe’s reboots customer engagement with in-store robots

    Eager to streamline the in-store shopping experience, Lowe’s will introduce a fleet of retail service robots this fall throughout select stores in the San Francisco Bay area.  
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