How brands are falling behind in customer engagementA new study from SAP Emarsys indicates many brands are not using advanced consumer engagement strategies as shopper brand loyalty is declining. Amazon resumes drone deliveriesA voluntary pause on delivery of online orders via drone at Amazon has been lifted. EXCLUSIVE Q&A: Fiona Tan, CTO, Wayfair Wayfair sees personalized, streamlined customer interaction as key to retaining and attracting customers. eBay rolls out grading for collectible trading cards eBay Inc. has a new service for buyers of trading cards on its platform. EXCLUSIVE Q&A: Lowe’s puts customer at center of promotions Lowe’s Companies Inc. is developing a highly tailored shopper experience to increase frequency of visits and spend. Uber, OpenTable to globally integrate services Restaurant customers will soon have a seamless option for reservations, transportation and delivery in six countries around the world. Chipotle celebrates 'Burrito Day' with digital game A quick-service restaurant chain noted for its burritos has a major upcoming holiday on its calendar, and customers have a gamified chance to benefit. Here’s how marketers are using AI A new survey reveals artificial intelligence trends among brand marketers. Gartner: The top supply chain technology trends for 2025 are… Artificial intelligence, automation and robotics will all play a major role in the supply chain this year. How Verizon uses AI to elevate customer experience 2024 was a big year for customer experience enhancements on behalf of Verizon’s customers. First Previous 6 7 8 9 10 Next Last
