TECHNOLOGY

Knowing frazzled customers are in search of overall value, Walmart is emphasizing customer service this holiday season.   

Regardless of when retailers start their sales, Black Friday weekend is shaping up to feature the biggest deals yet.   According to BlackFriday.fm, a website that tracks the best Black Friday deals, news, and ad scans, “the Black Friday and Cyber Monday sales are going to be bigger than ever this year, “ said Rene Kirschbaum, director of BlackFriday.fm.   Among the retailers to watch include:  

Amazon is amping up the breadth of AmazonFresh, giving competitors a run for their money — and customer wallet-share.   Starting Oct. 26, AmazonFresh has expanded into Chicago and Dallas. These new cities bolster the growing list of regions where AmazonFresh is available, including recently launched Northern Virginia, Boston, Baltimore, and London. AmazonFresh is also available in Seattle, New York, Philadelphia, Stamford, Trenton, and seven regions across California.  

Journeys’ new gifting program is primed to personalize the shopping experience among its young customer base.   While this segment is too young to carry credit cards, teens are digitally savvy and increasingly mobile-driven. Leveraging these factors, Journeys is launching an online and digital gift card program across three of its brands.   

Starting Nov. 1, more than 5 million Sears MasterCard holders whose cards are linked to the Shop Your Way program will earn more Shop Your Way points at Kmart and many of their favorite retailers.   These Sears MasterCard holders will automatically earn more Shop Your Way points on a complimentary basis through December 31, 2017, including:

• 5% back in points on eligible purchases made at gas stations;
• 3% back in points on eligible purchases at grocery stores and restaurants

The fast-growing beauty category represented 17% of QVC’s global sales in 2015, but the retailer wants more.    To grab a bigger share of the category, the digital retailer will launch the Beauty iQ network, a multi-platform beauty shopping experience designed to engage beauty lovers. The program, which is set to launch on Oct. 31, will be viewable in over 40 million homes in the U.S. via distributors, including DirecTV, U-verse, Dish and Roku.   

Google is expanding the reach of its online delivery service.   Beginning Tuesday, Oct. 25, Google Express is now available in another 13 states, according to USA Today. Shoppers access the online marketplace via Google’s web site or through an app. Deliveries, which are made by third party delivery companies, arrive within two days.   

Looking to attract shoppers in what is expected to be a highly competitive season, Best Buy is waiving online shipping fees.   For the second year in a row, the electronics retailer is offering free shipping on all online purchases — with no minimum threshold — made during the holiday shopping season. The perk will run between Oct. 25, and Jan. 2. Best Buy typically charges a fee for all orders below $35.