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The Customer Service Advantage: Innovative Learning Solutions
By Michelle A. Thompson, Director, Learning, Home Depot University
How do you mold a large workforce with a significant part-time segment into experts in home improvement so customers get the answers they need every time they walk in the doors of The Home Depot?
It requires committed associates, strong leaders, and innovative learning solutions.
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Tech Guest Viewpoint: Three Things That Could Stall Apple Pay in 2015
By Jim Maholic, Hitachi Consulting
Apple’s new mobile wallet solution, Apple Pay, was introduced to great fanfare as shoppers headed into the 2014 holiday shopping season armed with the new iPhone 6 and iPhone 6 plus. Apple was quick to proclaim its success with one million activations in the first 72 hours – instantly vaulting it to the top, according to Tim Cook.