Survey: Consumer behavior continues shifting during pandemicComparative surveys conducted in March and April demonstrate many COVID-19-related consumer trends have accelerated since the crisis began. Survey: Retailers have difficulty harnessing customer dataConsumer data is readily available to retailers, but delivering a high-quality customer experience is still challenging. 1-800-Flowers provides peer support during COVID-19 A specialty gift retailer is offering customers going through life events access to a virtual help network. Adobe: Grocery drives COVID-19 e-commerce surge Early consumer response to the COVID-19 pandemic included doubling their online grocery purchases. Chili’s, DoorDash to present virtual celebrity dinner party A fast-casual chain and an on-demand delivery platform will let customers recreate an online charity event. PepsiCo complements retail sales with DTC sites A global CPG giant is entering the e-commerce vertical as online demand for food and beverage products grows during the COVID-19 pandemic. Pinterest launches app for Shopify sellers Pinterest is streamlining the process for retailers to upload Shopify catalogs and turn products into shoppable product pins. Petco promotes curbside pickup at local level with Google Petco is using Google ads to inform customers of what products are available for contactless curbside pickup at nearby stores. Alibaba pilots e-commerce platform for young luxury shoppers Chinese e-commerce giant Alibaba Group is helping luxury brands reach younger, value-conscious consumers. Three emerging digital retail trends caused by COVID-19 Retailers are rapidly adapting to pandemic-related shifts in consumer behavior. First Previous 211 212 213 214 215 Next Last