Shoe Palace improves product visibility, volume
A fashion and footwear retailer has successfully centralized its product development processes.
Shoe Palace, a subsidiary of global British athletic retailer JD Sports, first deployed the Centric product lifecycle management (PLM) platform in 2025. Managing a rapidly expanding private label program with a lean staff, the retailer needed a better way to organize product data, improve visibility and support increasing SKU volume. Since adopting Centric PLM technology, Shoe Palace has transitioned from manual, fragmented product development to a more structured and centralized approach.
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This has enabled Shoe Palace to place product development data into a “single source of truth” organized by season, brand and style. According to the retailer, product and design teams now have greater visibility into every stage of development, making it easier to track progress, locate information and manage growing product complexity.
The retailer says it has increased product volume by approximately 30% while maintaining a small team. By replacing scattered files and disconnected workflows with a centralized platform, Shoe Palace has streamlined collaboration across internal teams and external partners.
“With Centric PLM it’s easy to find information, track progress across our 300-plus current SKUs and keep everyone aligned,” said My Nguyen, product development manager at Shoe Palace. “Our product volume has increased by around 30% this year, with significantly more styles to manage across the board. Having that added organization and visibility has made a huge difference, especially as we’ve brought on new team members who are now able to get up to speed much more quickly.”
Product data, specifications and communications are now managed in one place, reducing time spent searching for information and supporting more efficient vendor collaboration. The company also reports new employees are able to get up to speed faster thanks.
“As Shoe Palace continues to scale their retail operations nationally, we’re proud to support their growing private label business, providing greater visibility, efficiency and control,” said Fabrice Canonge, CEO of Centric Software.
Along with fellow JD Sports banner DTLR, a youth-oriented activewear retailer, Shoe Palace has also deployed the Jumpmind Commerce and Inventory solutions on Adyen Castle S1E2L Android “all-in-one” devices across a combined 450 store locations nationwide.
Founded in 1993, Shoe Palace began as a single brick-and-mortar location in San Jose and has grown into a national retailer with more than 250 physical locations and an e-commerce site.
