Retail Technology News: November update
Target linked its app to ChatGPT in November.
Retailers in November 2025 focused technology efforts in areas including mobile shopping, HVAC monitoring, and hiring.
Here are some of the most noteworthy and innovative technology stories as reported by Chain Store Age in November, starting with the most recent.
- Amazon expands same-day pharmacy delivery to San Francisco Bay area With what Amazon says are 40% fewer pharmacies in San Francisco compared to a decade ago, Amazon Pharmacy will offer area residents prescription delivery, including GLP-1s, insulin and biologics, within hours of ordering.
- Home Depot launches AI project planning tool for pros The Home Depot is rolling out a new AI solution called Blueprint Takeoffs, which is designed to provide professional renovators, remodelers and builders with faster, more accurate and cost-effective material lists and estimates – also known as “takeoffs” – for single-family project blueprints.
- Target to enable mobile shopping in ChatGPT Target will offer a complete shopping experience through its app in ChatGPT, with the ability to purchase multiple items in a single transaction, shop fresh food products, and select drive-up up, pickup or shipping fulfillment options.
- Levi Strauss building agentic AI employee platform with Microsoft In partnership with Microsoft, Levi Strauss & Co. has developed an integrated agentic AI orchestration platform built around a single “super-agent” for its corporate employees. The super-agent is built on a complex agentic framework embedded within the Microsoft Teams collaboration platform and running on the Microsoft Azure cloud engine.
- Facebook integrates eBay, Poshmark into Marketplace listings Facebook has been integrating eBay and Poshmark inventory into Facebook Marketplace in an effort to give shoppers more options across categories like fashion and electronics. Partner listings are marked with an icon on the listing image and are integrated throughout a shopper’s Marketplace feed so they will see them while browsing.
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- Ahold Delhaize USA rolls out digital platform across banners The U.S. subsidiary of Dutch supermarket conglomerate Ahold Delhaize has deployed its proprietary digital and e-commerce platform for its five banners – Food Lion, The Giant Company, Giant Food, Hannaford, and Stop & Shop. The company marked the milestone as Hannaford transitioned to the cloud-based platform during fall 2025.
- Pacsun unifies omnichannel commerce at POS Following a five-month project start to pilot phase, Pacsun rolled out Manhattan Associates Active POS cloud-native in-store sales and service solution across 300 stores. Mobile checkout capabilities eased in-store lines, while unified inventory management based on RFID integration supported seamless social fulfillment across Instagram, Amazon, TikTok and Pacsun’s own channels.
- EXCLUSIVE: Lids remotely monitors HVAC equipment Sports apparel and headwear retailer Lids is ensuring it has an accurate understanding of how its HVAC systems are operating by deploying the Nebula Facilitated Provider Platform AI-enabled asset monitoring solution from Impact Service Group.
- New York & Company optimizes online conversion New York & Company, which relaunched as an online-only retailer in 2020 following a post-bankruptcy sale and also sells products via brick-and-mortar retailer partnerships, is leveraging Metrical artificial intelligence-driven conversion optimization technology to boost online sales growth.
- Rally House automates hiring in midst of expansion Rally House, which has expanded from 140 to nearly 300 stores, uses applied artificial intelligence and automation to accelerate recruitment, reduce costs and enhance candidate experience during this growth process.
