OPERATIONS / SUPPLY CHAIN

Pizza retailers bring loyalty to customers
October is National Pizza Month, and two pizza chains are using mobile and social technology to heat up their loyalty programs as the weather cools.

The Los Angeles-based, 200-plus-unit California Pizza Kitchen will leverage a Paytronix-powered mobile rewards program.

Leveraging geofencing to identify members of its Pizza Dough loyalty program when they are near stores, California Pizza Kitchen will send push/pull mobile messages with a special October promotion offering 25% savings.
U.S. retailers losing $60 billion a year to fraud
A new survey has revealed some more glum news about shrink in the U.S. retail industry.

The 2015 U.S. Retail Fraud Survey by Retail Knowledge and Volumatic has estimated that U.S. retailers are losing $60 billion a year to shrink -- up from $57 billion last year. And employee theft is the single biggest cause of loss to retailers.

Sam’s Club makes major strategy, personnel moves

Sam’s Club made some expansive personnel and strategy changes focused on merchandising on the same day that Walmart announced job cuts at its home office in Bentonville, Arkansas.

In a memo sent to Sam’s Club employees on Friday, Sam’s Club CEO Rosalind Brewer said the company “has been conducting an in-depth analysis of its business to map out a winning path for the future of Sam’s Club.”

The four key elements to the new strategy include:
Krebs: Fraudsters show plenty of innovation

Whatever your opinion of fraudsters who steal and resell consumer credit card data, you can’t deny they are highly innovative.

This was the key message of a presentation security blogger Brian Krebs gave at the Gartner Symposium ITxpo 2015 in Orlando, Florida, on Oct. 4.
Walmart cuts 450 jobs at headquarters

The importance of expense control at Walmart became evident on Friday when the retailer confirmed it planned to eliminate 450 positions as part of a broader restructuring effort.
Search on for new Supervalu CEO

Supervalu announced that president and CEO Sam Duncan will retire at the end of the company’s fiscal year. The company also elevated two other executives to key senior leadership roles and affirmed its commitment to exploring strategic alternatives for the Save-A-Lot retail division.

The $18 billion grocery wholesaler and retailer said Duncan would remain with the company until February 29, 2016. He joined the company in February 2013 in connection with the sale by Supervalu of five retail banners to Albertsons.
Meijer finds RX for growth with new president

Midwest discounter Meijer tapped a former store pharmacist who worked his way up in the company as its next president.

The Grand Rapids, Michigan-based Meijer announced that Rick Keyes, who joined the company 26 years ago as a pharmacist in Columbus, Ohio, has been appointed as president. He will succeed James Kevin "J.K." Symancyk, who is leaving Meijer, effective Oct. 9, to become the CEO of Texas-based retailer Academy Sports + Outdoors.
Staples says no to Black Thursday

Staples is bucking the Black Thursday trend by making a statement, literally, about closing its stores on Thanksgiving Day in order to allow its customers, employees and their families to enjoy the holiday.

The retailer issued a statement on Thursday saying that despite being open on Thanksgiving Day the past two years, this year it says customers and employees should have the chance to stay home with family and friends. Stores will open at 6 a.m. on Black Friday.
EMV is here – sort of

The highly anticipated EMV deadline of Oct. 1 has come and gone, leaving many retailers and payment solutions providers to ponder what’s next? As of Oct. 1, 2015, any U.S. retailer that does not have the necessary POS hardware, software, and operational and network protocols in place to process an EMV-compliant chip card transaction faces a shift in fraud liability.
Victoria's Secret vet joins Chico's board of directors

Chico’s is looking to a veteran of Victoria’s Secret to help the company navigate some troubling times. The company announced that Cynthia A. Fields has been appointed to its board of directors, effective immediately. Fields was also appointed to the board's merchant committee.