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Lowe's names Customer Experience executives


Mooresville, N.C. -- Lowe’s Cos. has named Joseph M. (Mike) Mabry as strategy and experience design executive, replacing Robert J. Gfeller who left the company last month.

Michael P. McDermott has been promoted to chief merchandising officer, replacing Michael A. Jones, who will assume the role of chief customer officer, effective April 30.

In his new role, Mabry will focus on developing U.S. strategy, aligning experience design and building a capabilities roadmap that delivers omni-channel customer experiences across the company's U.S. business. He will retain responsibility for digital interfaces, including and Mabry joined Lowe's in 2003 and led the company's supply chain organization until 2012 when he was named digital interfaces executive.

McDermott will be responsible for the merchandising offering for Lowe's U.S. business, pricing and promotion, and all global sourcing activities. He joined Lowe's in 2013 as senior VP, general merchandising manager-building and maintenance.

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