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OPERATIONS / SUPPLY CHAIN

  • Meijer treads lightly with Skechers expansion

    Six months after opening a Skechers concept shop, Meijer is taking the next step in what appears to be a more ambitious rollout of the branded shop to additional footwear departments.

  • Shopify reads need for card payment

    Shopify is keeping busy these days. The cloud-based omnichannel retail platform is launching a new credit card reader that will allow U.S.-based Shopify merchants to securely accept chip and PIN, tap, and swipe credit and debit cards.

    The reader will also accept contactless payment technologies like Apple Pay. The device is designed for Shopify POS, the company’s iPad and iPhone POS used by retail and pop-up stores. Shopify is currently accepting pre-orders, with card readers to ship in the fourth quarter of this year.

  • Report: Walgreens pharmacy system goes down

    An ongoing computer glitch has been wreaking major havoc at Walgreens. According to the Chicago Tribune, the Deerfield, Illinois-based drugstore giant was gradually restoring its automated pharmacy system this week after a massive outage on Sept. 22.

    Pharmacists at all 8,200 U.S. Walgreens stores had to start manually filling prescriptions on Tuesday morning after the glitch occurred following overnight maintenance. As of the afternoon of Sept. 24, thousands of stores still lacked access to Walgreens’ central pharmacy database.

  • IBM expands retail development locations

    IBM aims to increase the solutions and services it offers the retail industry with two new centers. On Sept. 24, IBM opened a new global headquarters for IBM Commerce and new hub for its Watson artificial intelligence platform in San Francisco.

    In addition, IBM is partnering with The Fung Group on a new large-scale laboratory for rapid experimentation with omnichannel retail technologies, which opened in Shanghai, China on Sept. 24.

  • J.C. Penney names new chief merchant

    Veteran J.C. Penney merchant John Tighe has been elevated to fill the role of executive VP and chief merchant held by Liz Sweney who is retiring.

    The change, announced Sept. 23, was effective immediately. Tighe and Sweeney joined the company in 2002 and 2000, respectively, and Sweney served as chief merchant since March 2012. She will remain with the company in an advisory role through year end.

  • REI promotes 25-veteran

    REI has promoted Rachel Ligtenberg to VP of retail following a 25-year tenure with the company.

    In her new role, she adds retail operations to her current responsibilities of leading store design, visual merchandising and the co-op's flagship strategy.

    Ligtenberg will continue to enhance REI's retail experience through new store design concepts to showcase its products, services and educational programs.

  • Survey: Apple Pay shines in customer satisfaction

    Apple Pay is significantly outdoing other contactless payment methods in at least one important area. According to the latest Contactless Payment Index results from eDigitalResearch, 51% of Apple Pay users are extremely satisfied, compared to 32% of contactless card users who said the same

  • Sigma Beauty orders omnichannel success

    Front-end customer engagement is only as good as its back-end support. Realizing this fact, omnichannel specialty beauty retailer Sigma Beauty is enlisting eBay Enterprise to provide fulfillment and freight services. T

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