OPERATIONS / SUPPLY CHAIN

Deloitte: Retailers have false sense of cyber-security
A majority of companies, including retailers, are confident about cyber-security, but their confidence may not be justified. That’s according to “Cyber Risk in Consumer Business,” a report from Deloitte. The report is based on input from more than 400 CIOs, CISOs, CTOs and other senior executives.
Walmart to suppliers: Get off Amazon cloud
Walmart is asking its technology suppliers to pick sides in its retailing war with Amazon. The retailing giant reportedly warned some tech companies that if they want its business, they can't run applications on Amazon’s cloud platform, Amazon Web Services. Walmart currently partners with tech suppliers that already leverage cloud apps running on AWS, although the retailer didn’t reveal which applications or how many they use, sources told the Wall Street Journal.

Juniper: Retailers brace for $71 billion card-not-present fraud loss

With fraudulent card-not-present (CNP) transactions on the rise, losses will become staggering over the next five years. Retailers stand to lose $71 billion globally by 2022, driven by a number of factors, such as the United States' shift to Europay, MasterCard and Visa (EMV) chip cards, delays in 3DS 2.0 (3D-Secure) and click-and-collect fraud. This was according to “Online Payment Fraud: Emerging Threats, Key Vertical Strategies & Market Forecasts 2017-2022,” a report from Juniper Research.
Computer meltdown takes a toll on U.K. grocer’s home delivery service

A computer glitch is blamed for canceled orders and growing frustrations among Tesco’s home delivery customers. An IT meltdown impacted orders filtering into the U.K.-based supermarket giant’s online grocery shopping system. The glitch impacted orders being placed online, as well as those scheduled for delivery, according to customer posts on Twitter.
Washington Spotlight: Amazon and the Politics of Retail

The recent announcement that Amazon intends to purchase Whole Foods Market has the retail and grocery store industry reeling as traditional grocers assess the near and long-term impact that the online giant’s much larger position in the marketplace may have. And with good reason. Amazon is the classic “disruptor” and has changed the face of every industry it touches. But aside from the competitive aspects, this move potentially has significant political and policy impacts as well.
The Grocery Wars: How to build immunity against low-cost competitors
Regional grocer improves workforce efficiencies

Lowe’s Foods is taking steps to increase efficiency across its workforce. The grocer is adopting enterprise labor planning and workforce management solutions from Logile across the chain’s nearly 100 stores operating in the Carolinas and Virginia. The solutions will help the grocer generate more accurate sales and labor forecasts, and improve scheduling at the task level across all store departments.
AmEx: Digital security concerns influence purchase behavior

Merchants may be losing out on potential e-commerce sales due to shoppers’ concerns over the security of their information in the digital world.
Delivery robots to invade this country

Sidewalk delivery robots are revving their engines for their July 1 debut in Virginia and Idaho, but there is an even bigger launch planned. The delivery bots will soon be commonplace across the country of Estonia. Based on a vote of 86 to 0 in the country's parliament last week, Estonia is the first country in Europe that allows these food-carrying robots to roam sidewalks, according to Engadget.
Teen apparel retailer caught in security breach

The Buckle is the latest cyber-crime target. The teen apparel retailer was alerted that some guest credit card information was pilfered following purchases made at some of its retail stores. The chain launched a thorough investigation, which revealed that store payment data systems were infected with a form of malicious code, which was quickly removed.