OPERATIONS / SUPPLY CHAIN

Retail and CPG supply chains will look very different in the next three years.

As the COVID-19 pandemic hits the one-year mark, retailers can look back to find guidance on how to move forward.

Omnichannel demand is generally up as a result of COVID-19, but one offering is especially popular.

Purple is teaming up with a third-party delivery and installation platform to satisfy California delivery laws.

A solid majority of consumers are less than satisfied with retailer efforts at managing the e-commerce returns process.

The supply chain will become increasingly automated as the youngest members of the workforce gain prominence, according to Gartner.

Retailers are setting ambitious targets for delivery times that will require significant investments to propel their supply chain fulfillment capabilities.

Customers have been more likely to frequent local businesses that offer omnichannel services during COVID-19, and will continue doing so post-pandemic.