OPERATIONS / SUPPLY CHAIN

San Francisco -- Gap Inc. has named Jill Stanton to the newly-created role as creative advisor for Old Navy, and Liz Meltzer as senior VP of Gap International Merchandising.

Stanton will work with the Old Navy design and merchandising teams to provide a fresh perspective and insights to the brand. Her career spans more than 25 years in apparel retail, starting with global retailers Next and Marks and Spencer. She also has more than a decade of experience with Nike, ultimately serving as VP global apparel.

Santa Monica, Calif. -- Branding agency The Richards Group said Wednesday that, on behalf of client H-E-B Grocery Co., it has selected production company King and Country to create six new spots featuring a mixture of kids, family pets, animated typography, and the red and white colors from H-E-B's logo.

The first of the 15-second spots debuted Wednesday in targeted TV and cable outlets and on HEB's social media channels, including www.YouTube.com/HEB.

New York City -- Canadian department store retailer The Bay is testing a virtual greeter at its Toronto flagship, according to the Globe & Mail.

The greeter, a life-like digital image of a female that is projected on a glass panel, is located near an interactive display of high-end gifts on the main floor. Named Anna, the image is prompted by sensors in the ceiling to start talking when customers approach.

The system was developed by 4D Retail Technology Corp., according to the report.

Mooresville, N.C. -- Lowe’s Cos. announced the promotion of Kevin S. Measel to senior VP store operations for the company’s West division. Measel replaces Jim Frasso, who retired from Lowe’s following a 17-year career with the company.

Measel has more than 28 years of retail experience in both store operations and merchandising, having served most recently as merchandising VP nursery.
 

Ann Arbor, Mich. -- Publix Super Markets and Nordstrom are the highest ranked bricks-and-mortar retailers in a report released Tuesday by the American Customer Satisfaction Index (ACSI). While supermarkets overall are up 1.3% to 76, Publix remains the grocer to beat, with a score of 84.

The best of the best among all retailers — traditional or online — is Amazon, with a score of 86, followed by online retailer Newegg at 85. Next in line are two more websites: Overstock at 83 and eBay at 81.

Dayton, Ohio -- Walmart takes the top spot on a ranking of the most valuable U.S. retail brands from branding consultancy firm Interbrand. The discounter’s brand value is put at a whopping $139 billion. By comparision, the second highest ranked U.S. brand, Target Corp., has a value of $23 billion.

Seattle -- REI announced that Annie Zipfel has been promoted to senior VP marketing. With her, REI will not hire a chief marketing officer as previously announced, but instead add a senior creative leader to the company.

Zipfel joined REI in 2012 as the divisional VP customer marketing, and was named VP of the marketing division in January 2014. Prior to REI, she held leadership and strategic roles at Target and General Mills.

Seattle -- The marriage of brick-and-mortar with mobile e-commerce and the likelihood of more big-box stores moving into urban areas are among the nine trends to watch this year, according to commercial real estate services firm Colliers International.

The trends are detailed in Collier’s annual U.S. Retail Highlights: 2012 Outlook, an in-depth report that chronicles current retail conditions along with the trends that will shape the 2012 retail landscape.