OPERATIONS / SUPPLY CHAIN

Plano, Texas -- J. C. Penney Co. has tapped another former Apple executive to join its executive ranks. J. C. Penney announced that Kristen E. Blum has been named executive VP and chief technology officer, effective Jan. 23. She reports to COO Mike Kramer, and has responsibility for the company's jcp.com business and information technology systems.

New York City -- Saks Inc. announced that Jack L. Stahl, 58, was appointed to the company’s board of directors effective Jan. 16. He also will serve on the audit committee of the board.

From 2002 through 2006, Stahl served as president and CEO of Revlon. Prior to joining Revlon, he spent over 20 years with The Coca-Cola Co.
 

New York City -- According to a survey released Tuesday by the NRF Foundation and American Express, Amazon.com has the best customer service among U.S. retailers.

The seventh annual Customers’ Choice survey, conducted by BIGinsight and polling 9,374 shoppers, saw the same group of retailers occupy the Top 10 spots in the poll, with some place-switching.

New York City -- Former president Bill Clinton delivered a keynote address entitled “Embracing Our Common Humanity” to an overflow crowd Monday morning at the National Retail Federation’s 101st Annual Convention & Expo in New York.

In his speech, Clinton spoke about the inequality, instability and the unsustainable way of life which makes up the world today, and said there remains a strong connection between social opportunity and economic opportunity.

Bentonville, Ark. -- Wal-Mart Stores announced that Neil Ashe, 44, is the new president and CEO of the company's global e-commerce business, effective Jan. 16.

Ashe was most recently president of CBS Interactive, where he led all online properties and also drove development of new ways to distribute programming produced by the media giant and its subsidiaries.

Ashe is replacing Eduardo Castro-Wright, who announced his retirement in September and will assist in the transition.

Minneapolis -- Best Buy announced that Shari Ballard and Mike Vitelli, who had both been president of Best Buy's domestic business, will take on separate jobs, effective immediately. The retailer, which posted disappointing holiday results, said it was undertaking the changes to accelerate its strategy by aligning the company's senior operating talent with its highest priorities.

Jacksonville, Fla. -- Winn-Dixie said Friday that its CEO Peter Lynch will step down, as the supermarket chain merges with Bi-Lo LLC. Current Bi-Lo chairman Randall Onstead will replace Lynch as CEO.

Lynch said in a letter to employees that he will remain for another 60 to 120 days to assist in the transition.

Bi-Lo purchased Winn-Dixie for $560 million in December.
 

New York City -- Kronos Inc. said Monday that Family Dollar is using its suite of workforce management solutions to control labor costs, minimize compliance risk, and improve productivity of more than 55,000 Family Dollar employees across 7,000 stores.