OPERATIONS / SUPPLY CHAIN

Los Angeles -- Boingo Wireless has announced agreements with mall owners Westfield and Cafaro to manage and operate retail Wi-Fi networks in several of each developer’s shopping centers.

With this agreement, Boingo now manages Wi-Fi networks in 33 malls across the country.
 

Seattle -- A Tuesday report by the Seattle Times said that Eddie Bauer chief Neil Fiske, who joined the retailer in 2007 and led it through bankruptcy, will leave his post effective March 2.

The company has not given a reason for Fiske’s sudden departure. David Chamberlain, executive chairman, will serve as interim CEO until a permanent replacement is named. Fiske will remain with the company as a consultant to ensure a smooth transition.

Waban, Mass. -- Research results released Tuesday by Temkin Group, which rates the customer experience of 206 large companies across 18 industries, showed that only eight companies deliver excellent customer experience: Sam's Club and Publix led the pack, followed by Starbucks, Subway, Chick-fil-A, Aldi, Winn-Dixie, H.E.B., and credit unions.

According to the 2012 Temkin Experience Ratings, in its second year, 76 companies (37% of the total) earned "poor" or "very poor" ratings.

New York City -- The Deloitte American Pantry Study, released Tuesday, polled more than 4,000 shoppers and found that, more than ever, consumers are turning to social networks, smartphones, and tablets to meet their shopping needs.

According to the study, 90% of shoppers know what they’re buying before they arrive at a store. Three-quarters say they are smarter shoppers than they were a year ago, and 86% believe they are getting more precise in what they buy.

Bloomfield Hills, Mich. -- Talent management technology-provider JobApp Network said that Checkers Drive-In Restaurants is utilizing its services to up its talent quotient and reduce turnover.

According to JobApp, after less than nine months of utilizing its core talent acquisition solution, Checkers’ own internal analysis showed a 40.9% reduction in restaurant team member turnover. And, said JobApp, turnover results from the team members at JobApp restaurants were significantly better compared to Checkers’ control group restaurants.

Austin, Texas -- Whole Foods Market announced that two regional presidents, David Lannon and Ken Meyer, have been promoted to executive VPs of operations, joining the executive leadership team. The company's 12 regional presidents will report to them.

New York City -- Walgreens in January has been utilizing a new mobile advertising tool to push out messages targeting consumers who just "checked in" at one of its locations, according to a report published in Ad Age Wednesday.

According to the report, Walgreens sent out 5,000 messages in January via Twitter stating: "Check out Halls' new cough drops in the cold aisle."

New York City -- Walmart, Office Depot and Macy’s were the only three retailers listed among The National Association for Female Executives list of the "Top 50 Companies for Executive Women."

According to NAFE, women represent 53% of the employees at these companies, on average. Women make up 23% of the board of directors at the NAFE Top 50, versus 16% across the boards of companies in the Fortune 500. In addition, women make up 22% of the executive level at companies in the NAFE Top 50, versus 14% across Fortune 500 companies.