News

Online fraud losses skyrocket
While online retailers generally understand that fraud can significantly cut into profits, they may not be aware of its full cost — or the different ways it can impact a business. A new infographic from fraud and risk management technology provider Kount drives home the boomerang impact fraud has on e-commerce. Called “The 10 Deadly Costs of Fraud” for e-commerce retailers, here is a brief summary of its findings:
Small chain thinks big with personalized promotions
Marc’s, a 58-store deep-discounter of grocery, health and beauty products and other items, is providing targeted recommendations with help from national partners. The Cleveland-based retailer is teaming up with Allrecipes to introduce in-store beacon-triggered experiences that provide shoppers with personalized meal recommendations through the Allrecipes Dinner Spinner app. In-store notifications are triggered on shoppers’ smartphones by a Verifone beacon system running on the Footmarks SmartConnect proximity platform.

The Store of Today

Thank you for your interest! To download the report, click here.
Hip European brand expanding in U.S.

Photo by Ola Wilk/Wilk Marketing Communications

Liebeskind Berlin, a trendy leather accessories and fashion brand from Germany, has opened a second location in the United States.
Study: Consumers want personalization, but most companies not on board

Customers know what prompts them to make purchases, but the companies doing the selling may not be aware.

A global, cross-industry study released by technology services provider Mindtree, “Winning in the Age of Personalization,” shows that 78% of consumers indicate that personalized promotions encourage them to buy products and services they have purchased before. Almost as many (74%) say personalized promotions encourage them buy relevant products and services they have never purchased.
Study: In-store pickup has room for improvement

Retailers are fairly good about making sure buy online pickup in store (BOPIS) orders are ready in a timely manner, but lacking in other aspects.

According to a new mystery shopping study of the BOPIS offerings of 30 major retailers from omnichannel commerce platform Kibo, the e-tailing group and Multichannel Merchant, “Unified Commerce and the Customer Experience,” 75% of retailers evaluated had orders ready for pickup within 24 hours.
Interactive store map? Yeah, Staples got that

Staples is bringing the mobile and in-store shopping experiences a little closer together.

The office products giant is releasing a new interactive store map feature on its iPhone app. Currently, the offering is being piloted at 83 select stores across New Jersey, New York, Massachusetts and the Seattle area.
Kroger divisional exec to exit company

Russ Dispense, president of the King Soopers division of The Kroger Co., plans to retire on July 1 after 51 years with the company.

Dispense began his career with Kroger in 1965, when he joined King Soopers as a courtesy clerk. He served in various leadership positions in stores and district management through the years, as well as at warehouses, manufacturing plants and administrative offices. Dispense was promoted to VP of retail operations and merchandising for the King Soopers division in 1983. He also served as VP of real estate.
Walmart finds interesting use for drones

Drones are getting a lot of attention as a means of delivering products to customers. However, Walmart is reportedly testing the applicability of drones a little further back in the supply chain.
Report: Amazon suffers search outage

The search capability on Amazon.com reportedly malfunctioned for several hours the morning of Thursday, June 2.

According to TechCrunch, an outage prevented users from being able to search for products or open product categories on the Amazon.com homepage. The homepage itself and product pages were not affected by the service interruption, which appeared to be resolved as of 10 a.m. EDT.