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  • CEO Spotlight: Chris Rowland, Pet Supplies Plus

    For Pet Supplies Plus, it’s all about convenience and service. The third-largest specialty player in a fast-growing business that has proven resilient even in hard times, the privately held retailer has found a sweet spot amid bigger box competitors with its friendly neighborhood-store positioning.

  • New Amazon fulfillment centers will ship items of all sizes

    Amazon.com shoppers in the Midwest may be able to get a variety of goods a little quicker in the near future.

    The e-tail giant plans to open two fulfillment centers in Edwardsville, Illinois, and create more than 1,000 full-time jobs between the facilities when they open. Amazon has an existing Illinois fulfillment center in Joliet where it currently employs 1,500 full-time employees, and also recently announced it will open a second Joliet facility that will create another 2,000 full-time jobs.

  • NRF asks for PCI DSS inquiry

    The National Retail Federation (NRF) has asked the Federal Trade Commission (FTC) to conduct an investigation into an organization founded by the credit card industry that sets data security standards.

    According to a letter from NRF senior VP and general counsel Mallory Duncan to FTC chairwoman Edith Ramirez, the practices of the Payment Card Industry Security Standards Council (PCI DSS) raise antitrust concerns.

  • Regional grocer improves customer experience with automation

    By removing manual effort from the checkout and cash management processes in stores, Sunbury, Pennsylvania-based supermarket chain Weis Markets Inc. is making shopping easier.

    Weis Markets has signed an agreement with Balance Innovations to provide its vbScout self-checkout management solution in all stores offering self-checkout, as well as VeriBalance currency management software and vbInSight corporate reporting software in all 162 stores in Pennsylvania, Maryland, New York, New Jersey and West Virginia.

  • Survey: Retailers support seamless customer experience

    Increasingly, retailers are recognizing the need to remove boundaries between channels to maximize customer satisfaction.
     
    According to the 2016 Customer Experience/Unified Commerce Survey from Boston Retail Partners, 51% of retailers indicate that creating a seamless experience across channels is their top priority. To support a seamless customer experience, 23% of the retailers surveyed have already implemented a single, unified commerce platform and another 52% plan to implement one within the next three years.
     

  • May same-store sales fizzle

    With a couple of exceptions, May same-store sales figures reported by several major apparel, specialty and discount chains were less than impressive.

    First the good news. Bath & Body Works reported a 3% same-store sales lift for May 2016 compared to the same month a year earlier. Same-store sales at Costco Wholesale Corp. and L Brands were flat, which may not sound that encouraging but was better than most other retailers reporting figures for the month.

    Here is a roundup of other chains reporting negative same-store sales growth for the month.

  • Pandora extends Synchrony financing agreement

    Synchrony Financial will continue to offer consumer financing to Pandora Jewelry customers.

    The two companies have announced a multi-year extension of their consumer financing program agreement. The program, which began in 2011, will continue to provide Pandora shoppers with access to a range of payment options through the Pandora Preferred card program. Special financing will be available at select concept stores nationwide.

  • Village Super Market profit slumps during Q3

    Several factors conspired to produce a drop in net income at Village Super Market Inc. during the third quarter of fiscal 2016, despite a slight bump in sales.

    Net income was $5.88 million in the quarter, down 55% from $13.21 million in the third quarter of the previous fiscal year. The prior year period including a net gain from the recovery of insurance receivables related to Superstorm Sandy and a tax benefit a result of a settlement with the New Jersey Division of Taxation.

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