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Retailers fall short on omnichannel returns
While most large retailers now offer omnichannel return capabilities, the experience may leave something to be desired.
According to The Omni-Returns Experience Report, a new study of 25 major retailers including Target, Walmart, Best Buy, Apple, Gap, Sears, J.C.Penney and Macy's from StellaService, more than 75% of evaluated retailers offer buy online, return in store (BORIS).
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Customers will make merry online
Online spending this holiday season is shaping up to be downright joyful for retailers.
According to comScore, total online retail spending for the November–December period will reach $70.1 billion, representing a 14% gain from $61.3 billion a year earlier. Total desktop spending is expected to reach $58.3 billion, up 9% from $53.3 million.

