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Getting serious about social
Because social media began as the purview of college kids and hipsters, it’s taken some time to register in the business community as a serious path to connection with customers. At the same time, the tools themselves have grown up and are now bringing real value to consumers and to the brands they love. We’re at an exciting moment of inflection, and one that smart companies are seizing with gusto.
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Memorable Quotes
I love some of the quotes that came out of this year’s Finance Forum, held in late January in Manhattan. The annual gathering of retail industry executives, suppliers and consultants has a reputation for lively chatter and it didn’t disappoint this year, thanks largely to J. Crew Group chairman and CEO Millard “Mickey” Drexler. The veteran — and notoriously outspoken — retailer wasn’t on the formal panel, but he had a few choice remarks to say from the audience during a question-and-answer session.