News

Lakewood, Colo. – Einstein Noah Restaurant Group, parent company of the Einstein Bros. Bagels, Noah’s New York Bagels and Manhattan Bagel Company brands, has rolled out the cloud-based ServiceNow platform. Einstein retail brands are now automating and managing service relationships across the global enterprise through a single system of record.

IBM and digital commerce firm Fluid are collaborating on Fluid Expert Shopper (XPS), an app made with the IBM Watson artificial intelligence platform. Fluid XPS lets consumers ask highly specific questions, as they would a sales associate in a store, and receive personalized advice. The app will take advantage of Watson’s abilities to understand and learn from natural language, meaning it will engage in human-like conversations and provide product recommendations that take the context of customer questions into account.

By Amanda J. Podlucky, Marshall Dennehey Warner Coleman & Goggin

Dallas – The global mobile commerce market will grow from $116.1 billion in 2014 to $467.3 billion in 2019. According to a new report from MarketsandMarkets, in terms of geographies, North America and Europe are expected to be the biggest markets in terms of revenue contribution, while Asia-Pacific and Middle East-Africa are expected to experience increased market traction during the forecast period.

Bentonville, Ark. – Wal-Mart Stores Inc. incurred a net loss of $151 million in the process of ending its partnership with former Indian partner Bharti Enterprises. According to Wal-Mart financial statements, in October 2013 the retailer paid $100 million for Bharti’s 50% interest in Bharti Wal-Mart Pvt. Ltd., which operates 20 wholesale stores in India.

Houston - Mattress Firm Holding Corp. has entered into an agreement to acquire Mattress Liquidators Inc., which operates Mattress King retail stores in Colorado, and BedMart retail stores in Arizona, for about $35 million. This will add approximately 75 specialty retail stores to the Mattress Firm company-operated store base in markets where it currently operates, primarily Denver, Phoenix and Tucson, Arizona.

The closing of the acquisition is expected to occur by the end of the second fiscal quarter of 2014, subject to normal closing conditions.

Los Angeles – Peter J. Nolan, 55, one of three managing partners of private equity firm Leonard Green & Partners, is leaving his post. Leonard Green holds investment stakes in major retail chains including J. Crew, Petco, The Container Store, and Topshop/Topman.

Nolan will serve as a senior advisor to Leonard Green and also serve as a board member of several companies in its portfolio. He is leaving to devote more time to philanthropic activities.

New York - Digital interactions influence 36 cents of every dollar spent in the retail store, or approximately $1.1 trillion. According to the latest study from Deloitte Digital, by the end of 2014, that number will climb to 50%, or $1.5 trillion of total store sales.

The proliferation of gift cards has spawned the creation of unique app that can help retailers unlock the value of unspent gift cards.

The proliferation of gift cards has spawned the creation of unique app that can help retailers unlock the value of unspent gift cards.