News

What technology do retail employees use to communicate?
Retail employees are using mobile communication technology in their jobs, but a more established channel is still most popular.

According to a study of 500 professionals within a variety of industries including retail from Infinite Convergence Solutions, 57% of retail employees use email most frequently for business communication. This made email significantly more popular than mobile messaging; (24%) or voice calling (19%).
Starbucks in overhaul of popular loyalty program
It’s not going to be so easy for the 11 million-plus active members of Starbuck Corp.’s loyalty program to earn freebies.

Starting in mid-April, the coffee giant is making a change in its “My Starbucks Rewards” loyalty program whereby members will earn points, or “stars,” based on the dollars spent on the purchase. Currently, customers earn a star for each transaction, regardless of how much they spent, and are entitled to a free item after earning 12 stars.

Tenants revealed at Fremaux Town Center for Phase II of development

Slidell, La. -- Stirling Properties and CBL & Associates Properties announced new tenants and updates to Phase II of Fremaux Town Center in Slidell, Louisiana.

Newly signed tenants include: Books-A-Million, moving from its current location at Northshore Square Mall, will occupy 7,500 sq. ft. and is expected to open on March 3; Five Below will occupy a 8,024 sq. ft. space and is expected to open April 6; Allure Nail Spa, and LensCrafters are opening spring of 2016.
Here's one reason why L Brands is hot

Retailers of women’s intimiate apparel are poised to benefit from a shift in how millennials approach the bra-buying process.

According to the 2015 Bra Journey Insights report from global information company the NPD Group, the way millennial women shop for and select bras differs significantly from the behavior of older generations.
Here’s what consumers think about CVS’ ban on tobacco products

CVS Health's decision to stop selling cigarettes is having its intended impact - 52% of those consumers who used to buy their cigarettes from CVS say it is now harder to buy cigarettes altogether, according to a survey commissioned by V2, a manufacturer of electronic cigarette and vaporizer products. Out of that group, 73% called the impact manageable, stating that “buying cigarettes is now harder but I have other options” and 27% said it made buying them “much harder.”
What categories capture mobile consumers?

Shoppers on the go show distinct preferences in the types of products they engage with.

According to a study of 10,000 U.S. websites across 24 categories by website/mobile analytics provider SimilarWeb, cosmetics sites such as Ulta (76% of online visits from mobile devices) and Sephora (69% mobile share), have helped the beauty and fitness sector achieve a market-leading 67.25% share of all its visits via mobile phones, in comparison to desktop visits.
Tech Bytes: Three Modern Strategies for Product Discovery

Enabling consumer product discovery in the omnichannel age is not a simple or easy matter. Having merchandise available and visible on store shelves is no longer sufficient. Meanwhile, products consumers see on e-commerce sites are mostly determined by prior behavior or their search choices. Furthermore, it is hard to serve effective digital promotions on the mobile screens consumers are increasingly using to shop.
The Limited enjoys happy returns

Specialty retailer The Limited is attempting to build loyalty even when a customer isn’t satisfied with a purchase.

The Limited is deploying Narvar Returns, a solution from post-purchase experience platform provider Narvar. Narvar Returns provides customers with an intuitive digital experience where they can select eligible items from their order, share feedback and choose the most convenient return method.
Learning to love mobile in age of enterprise apps

A disconnect between brick-and-mortar retailers and their mobile strategies could be hurting sales.
Instacart exec talks online delivery

Retailing Today's sister publication Chain Store Age recently spoke with Vishwa Chandra, VP of retail accounts for Instacart, to get a better sense of the current and future state of online delivery.

What is driving growing consumer interest in online delivery?