News

Dunkin’ Brands exec appointments include digital, supply chain VPs
Dunkin' Brands Group Inc., the parent company of Dunkin' Donuts and Baskin-Robbins, has promoted five new VPs to its management team.

Sherrill Kaplan was promoted to VP, digital marketing & innovation for Dunkin' Donuts U.S. Kaplan joined Dunkin' Brands nearly five years ago and has played a lead role in the development and execution of the retailer’s digital strategy and the DD Perks rewards program.
Tech Bytes: Three Reasons Retailers Should Launch Their Own Social Platforms
Social retailing is nothing new, but more retailers are starting to experiment with launching their own proprietary social media offerings.

Sears Holdings names new chief administrative officer

Sears Holdings has named an expert in digital transformation to fill the newly created role of chief administrative officer.

The company has named James P. Andrew to fill the new position, which will be responsible for the company's corporate support functions, including financial planning and analysis, business finance, procurement, legal, and human resources.
Instacart in big expansion

Online delivery service Instacart is launching its first expansion of 2016 – and it’s a big one.

Instacart is now offering deliveries in as little as one hour from Whole Foods Market, Gelson’s Market, Stater Bros. Markets, Ralphs, Smart & Final, Costco (no membership needed), Petco, and H Mart to residents of Orange County, California. Whole Foods will offer delivery via Instacart at prices that are the same as shoppers find in-stores.
Study: Shoppers blame retailers for security breaches

When it comes to security breaches, consumers are clear about who they hold responsible.

According to a new study from retail services provider Interactions, “Security Hacks and the Lasting Impact on Retailers,” 75% of consumers believe that keeping shopper information safe is the retailer’s responsibility.
Study: Retailers behind in EMV, does it matter?

Many retailers are lagging in their EMV adoption efforts, and many consumers may not care that much.
Evaluating Retail Technology ROI

The retail industry is abound with digital innovation, with brick-and-mortar stores rapidly adopting retail technology tools, services and gadgets in order to become a more relevant part of the consumer’s day. Emerging retail technologies are poised to make a splash among retailers in 2016, but not all serve the same purpose.
The Container Store asks customers to 'Kiss Clutter Goodbye'

The Container Store is teaming up with Goodwill on a new spring cleaning campaign with a philanthropic angle.

From now through May 15, The Container Store is encouraging customers to declutter and donate via two item donation weekend events at the retailer's locations nationwide, as well as a monetary donation initiative in partnership with Goodwill through the end of the campaign.
Digital retailing in a faster, more demanding world

Consumer expectations are increasing and retailers are keeping up—but their trading partners are lagging.

This is one of the key takeaways from the fourth annual industry benchmark survey by Retail Systems Research (RSR) commissioned by SPS Commerce. The goal of the survey was to examine the internal and external forces driving today’s retail ecosystem, an industry that has evolved more in the past decade than in the past century. That evolution continues this year, with three critical drivers at the forefront:
Drone data shows ‘close calls’ surge

Retailers intrigued by the prospect of drone deliveries should be concerned by new data that shows a disturbingly high number of close calls with commercial aircraft.

The Federal Aviation Administration released data showing the number of incidents in which drones flew too close to a commercial aircraft increased to 1,200 last year from 236 incidents in 2014, the first year FAA began tracking the data.