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Trending Stores: REI, Washington, D.C.
REI has opened it largest location on the East Coast, a 51,000-sq.ft. flagship in Washington, D.C. The store is designed to offer members of the outdoor community a place to meet and plan adventures — and shop for outdoor gear. It includes such features as a 1,052-sq.-ft. cafe, outdoor courtyard with a fire pit and tables, and a community space that offers a robust schedule of free and low-cost classes in-store classes for cycling, paddling, fitness, hiking and camping, climbing, snow sports, photography and wilderness medicine. -
Lowe’s appoints new customer experience leader
To bolster its omnichannel efforts, Lowe’s promoted Michael McDermott to chief customer officer. McDermott, who currently serves as Lowe's chief merchandising officer, will be responsible for creating experiences that best serve customers and differentiate Lowe's in an omnichannel environment. This includes lead-ing strategies, customer insights, customer experience design and market-ing.

