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Lowe’s appoints new customer experience leader


To bolster its omnichannel efforts, Lowe’s promoted Michael McDermott to chief customer officer.

McDermott, who currently serves as Lowe's chief merchandising officer, will be responsible for creating experiences that best serve customers and differentiate Lowe's in an omnichannel environment. This includes leading strategies, customer insights, customer experience design and marketing.

He will also continue to oversee the company's full merchandising offer-ing for all Lowe's U.S. stores and, as well as all global sourcing activities. He will report to Robert Niblock, Lowe's chairman, president and CEO.

McDermott will succeed Michael Jones, who is leaving to pursue new opportunities.

McDermott joined Lowes in 2013 as senior VP and general merchandising manager — building and maintenance, and was responsible for Lowe's lumber and building materials, millwork, hardware and tools and rough plumbing and electrical divisions. Prior to Lowes, he served as sales leader — appliances for General Electric, and was also a member of the company's corporate commercial council.
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