News Briefs
- 5/11/2026
Super Star Car Wash migrates enterprise to cloud

A fast-growing car wash operator seeks to enhance operational reliability and real-time visibility with a new hybrid cloud architecture.
Super Star Car Wash is actively deploying the DRB Pantheon car wash management platform at its 118 locations across Arizona, California, Colorado and Texas. Key benefits the retailer expects to obtain include fully integrated consumer marketing, faster transaction processing, improved data visibility across locations and enhanced tools for managing both individual customers and store operations.
As a result, Super Star intends to accelerate car wash revenue, reduce membership churn, enhance operational efficiency and improve customer experience. Site conversions are underway and expected to be completed in 2026.
"This upgrade is about more than technology — it's about building a better experience for our customers and our teams," said Chad Gretzema, CEO of Super Star Car Wash. "With DRB’s Patheon, we're not just solving today's challenges; we're building the foundation for tomorrow's innovation. We're excited about what that means for the Super Star experience."
DRB will lead both implementation at new locations and the overnight conversion of existing sites, providing support throughout the transition. The phased rollout is designed to allow Super Star to seamlessly migrate to the new system, train staff efficiently and keep daily operations running without business interruption.
[READ MORE: Taco John’s migrates enterprise to the cloud]
"We're honored to partner with Super Star on their ambitious journey," said David Nixon, president of DRB. "Their commitment to excellence and innovation mirrors our own, and together we're setting a new standard for what's possible in the car wash industry. This deployment demonstrates the power of Patheon to serve the most demanding, high-growth operators in the market."
(Image: Super Star Car Wash)
- 5/11/2026
Consumer Edge: Apparel spending softening as consumers pull back

High prices, especially at the gas pump, are impacting consumers, and apparel appears to be among one of the primary category shoppers are scaling back in.
According to new data from Consumer Edge, apparel is among the weakest discretionary categories, with growth decelerating roughly 2 percentage points versus late February levels. Footwear and athletic apparel are seeing the sharpest pullback, with growth down approximately 6 percentage points, a sign of early trade-down or purchase deferral behavior, noted Consumer Edge.
The data found that core apparel segments like children’s and intimate are also softening, running between 3 and 6 percentage points below February levels.
[READ MORE: Numerator: Consumer good prices stay volatile with April increase]
Consumer Edge noted that fast fashion is a relative outlier, but strength appears driven more by lapping easier comparisons than a true demand inflection. At the same time, discount and club channels have slowed to being flat year over year (0%), suggesting that even value-oriented apparel shoppers are starting to feel pressure from high prices.
- 5/11/2026
Abercrombie & Fitch, Swarovski among Rosedale Center's newest tenants

New tenants are arriving at one of the Twin Cities’ largest retail destinations.
Rosedale Center, located between Minneapolis and St. Paul, is welcoming Abercrombie & Fitch, Hammer Made, Swarovski and a newly remodeled PacSun. The new tenants join several retailers and restaurants which opened in 2025 including Kendra Scott, J.Crew Factory, Johnston & Murphy, Lolli & Pops, Paris Baguette, and BRKThrough.
Abercrombie & Fitch will open its 5,500-sq.-ft. store this summer, while Hammer Made will open its 576-sq.-ft. store later this month. Swarovski opened a 1,051-sq.-ft. store in April, and PacSun opened its newly remodeled 3,995-sq.-ft. outpost last month as well.
[READ MORE: Mango makes a Midwest splash at Mall of America]
“We are listening to our customers, always looking to add new, innovative and unique brands to Rosedale Center,” said Lisa Crain, VP of retail and general manager at Rosedale Center. “Our goal is to be the premier destination in the Twin Cities and a model for others to emulate.”
Spanning more than 1 million square feet, Rosedale Center’s tenant roster features over 150 retailers, including Dick’s Sporting Goods, AMC Theatres, JCPenney, Macy’s, Rose & Loon and Von Maur.
“Retail continues to grow as customers look to gather with friends, be entertained, shop and dine,” said Holly Rome, executive VP of national retail leasing at JLL, which manages leasing at Rosedale Center. “We are seeing strong retail leasing fundamentals in the Twin Cities and across the country from new brands, expanding brands and e-commerce brands looking to add brick-and-mortar stores.”
- 5/11/2026
Massage Envy adds tech veteran to C-suite

A leading massage and spa franchise has tapped a new technology leader.
Massage Envy has named Abe Hong as chief technology officer. In the role, he will lead the company's technology strategy, digital transformation, cybersecurity and enterprise systems, with a focus on supporting franchisees, enhancing the member and guest experience, and advancing the brand's digital capabilities.
Hong brings more than 25 years of experience leading global technology organizations. Most recently, he served as chief technology officer at child care provider Learning Care Group, where he led enterprise technology, digital platforms and AI strategy for more than four and half years.
"Abe is a proven technology leader with deep experience supporting complex, multi-site businesses," said Todd Schrader, CEO of Massage Envy Franchising. "His ability to align technology strategy with business goals, combined with his collaborative leadership style, will be instrumental as we continue to evolve our digital capabilities and support growth across the franchise network."
Hong’s previous experience includes stints as chief operations officer at Technologent, chief information officer at Discount Tire and Red Rock Resorts, and senior technology leadership roles at Starbucks and Russell Investments.
[READ MORE: Massage Envy names first chief revenue officer]
"I'm excited to join a brand that is so focused on supporting franchisees and delivering meaningful experiences for members and guests," said Hong. "I look forward to working with the team to build on the company's strong foundation and continue advancing its technology capabilities to support long-term growth."
Founded in 2002, Massage Envy operates more than 1,000 locations in 49 states.
- 5/11/2026
Tapestry obtains U.S. patent for enterprise AI tool

The parent company of Coach and Kate Spade New York is deploying a patented artificial intelligence solution across its enterprise.
Tapestry Inc. has been awarded a U.S. patent for Mira, a proprietary AI platform designed to connect data across all areas of the company to enable rapid, enterprise-wide decision-making. The patent includes the core system architecture and marks Tapestry's first AI patent and second technology patent overall.
The company will utilize its patented Global Data Fabric unified data architecture in tandem with Mira to connect key data sources across the company and perform actionable analysis to surface insights and help support informed decision-making.
According to Tapestry, tasks that previously required days of manual analysis across multiple dashboards can now be accomplished in seconds to minutes. The company says it is already leveraging Mira to enhance assortment planning and inventory management and respond more quickly to emerging consumer trends.
[READ MORE: Tapestry expands customer data analysis to Kate Spade]
“We’re an 85-year-old fashion company harnessing cutting-edge innovation and technology,” said Joanne Crevoiserat, CEO of Tapestry. “Mira is a powerful tool that puts business insights into the hands of decision-makers across the company,” “This is one more way we are moving with agility to deliver for our consumers and drive durable growth.”
Tapestry’s data and analytics team designed Mira with support from other departments to help ensure it aligns with brand strategy and operational and financial priorities. Mira is purpose-built for retail and fashion and learns from institutional knowledge and runs in a secure enterprise ecosystem with embedded role-based access controls.
“Our teams bring deep expertise, human judgement and creativity; Mira provides business intelligence to help our teams move with speed and agility,” said Fabio Luzzi, chief data and analytics officer, Tapestry. “Together, that combination becomes a structural competitive advantage.”
- 5/11/2026
Study: Leadership pipeline shrinking amid lack of 'enthusiasm'

A lack of enthusiasm among younger workers and existing managers could be a looming problem for retail and hospitality businesses.
According to global technology company SafetyCulture’s latest Feedback from the Field survey, 62% of frontline managers report that younger workers are reluctant to take on leadership roles. SafetyCulture noted that this reluctance could lead to a shrinking pipeline of future leaders.
Among those already in leadership roles, enthusiasm is declining, as 66% of managers would rather not lead if given the choice. Frustration among existing frontline managers is widespread, with nearly nine-in-10 (88%) reporting challenges in their day-to-day roles, often driven by "heavy workloads, administrative burden and limited operational support."
[READ MORE: Study: Most retail workers considering switching careers or industries]
SafetyCulture noted that as fewer employees step into leadership roles and existing managers come under increasing strain, organizations could face slower decision-making, inconsistent processes, and a greater risk of errors or safety incidents.
“Management roles are becoming harder to sustain because the reality of the job is often overwhelming,” said Tom Murdock, managing director, Americas, SafetyCulture. “Frontline managers are expected to do more with less, balancing people, processes and performance without enough support. If businesses don’t address this, they risk losing the next generation of leaders, and with it, the operational stability that strong frontline management provides.”
SafetyCulture’s survey was conducted in conjunction with YouGov and fielded in August and September 2025 with 1,019 U.S. middle managers aged 18 and older in frontline industries (construction, manufacturing, retail, hospitality, transport/logistics).