Survey: COVID-19 drives demand for better customer experienceAs consumers increase their digital interactions with businesses, they want more personalized and flexible services. Survey: COVID-19 causes long-term shifts in consumer preferencesCustomers have been more likely to frequent local businesses that offer omnichannel services during COVID-19, and will continue doing so post-pandemic. Harps Food Stores rewards loyalty – with a personal touch A regional grocer is responding to an influx of digital shoppers with a new targeted rewards program. Amazon integrates merchandise into mobile music experience The digital music arm of Amazon is now directly selling products from featured artists. Walgreens automates COVID-19 vaccine scheduling Walgreens is extending access to COVID-19 vaccine information and scheduling with an artificial intelligence-based bot. Augmented reality opens up new opportunities for retail innovation One of the many ways life has changed since the start of the COVID-19 pandemic is how people shop. Crunch Fitness franchisee slims down operations management system A multi-unit franchisee of Crunch Fitness is centralizing critical workforce and operations workflows on a single platform. Leading female retail tech execs see progress, call for more growth Women are obtaining more influence in the retail technology industry, with positive results for companies, customers and society in general. Survey: As e-commerce grows, so do delivery problems Failed deliveries are a near-universal issue for e-commerce retailers, and customers aren’t happy. Best Buy targets older adults with mobile health offering Best Buy is providing a full array of health and safety services via Apple Watch. First Previous 96 97 98 99 100 Next Last
