The world’s largest independent retailer of tires and wheels is deploying a proprietary tire tread depth-reading mobile solution.
Discount Tire co-developed the application with Anyline and Accucode, based on the Zebra Android-based TC75x mobile computer. The solution also features a new laser-based tire tread depth reader accessory and Anyline’s Tire Department of Transportation (DOT) Scanner software. It is designed to enable Discount Tire technicians to more efficiently and safely perform tire checks.
Previously, Discount Tire technicians manually measured as many as 12 different spots for tread depth and used a pen and paper to record each DOT code. With the new mobile handheld solution, technicians can complete an assessment typically in under five seconds per tire.
Technicians swipe each tire to check for tread depth and scan the DOT code with the tool’s camera in real time, designed to enable them to assist more customers and reduce wait times. Discount Tire offers all its customers the option of a touchless experience, where drivers can remain in their vehicles while their tire safety service is performed.
Technicians can also instantly capture the DOT tire identification number (TIN) on the sidewall of any tire to determine age and manufacture location. Discount Tire intends to leverage Anyline’s scan software to read other aspects of a vehicle, such as vehicle identification number (VIN), license plate, and other tire-related information.
Using the TC75x display, technicians can also visually show customers the status of their tire tread depth. A color-coded chart indicates the safety levels of the tire tread depth to indicate when new tires are needed. The mobile solution also integrates with Discount Tire’s technology system to help eliminate other paper-based processes, such as automating the creation of customer profiles.
“We pride ourselves on delivering customers the highest quality tire service and products to help keep them safe on the road,” said Tom Williams, chief experience officer, Discount Tire. “Our new tire inspection solution is a game-changer for our people and will help further our assurance to our customers that we are taking care of their safety by providing the best possible service and most accurate tire readings.”
Discount Tire, based in Scottsdale, Ariz., operates more than 1,070 stores in 36 states.