MARKETING/SOCIAL MEDIA

Especially as COVID-19 disrupts consumer shopping patterns, retailers must ensure they do not alienate customers with dissatisfying technology experiences.

Chain Store Age recently spoke with Rich Minns, North America commerce leader, Capgemini, about how grocers can assess and overhaul their omnichannel offerings to meet the specific needs of customers during the COVID-19 pandemic.

Forever 21 has an unlikely new partner.

Gap is partnering with a range of teen leaders across the U.S. to promote positive social transformation.

City Furniture is offering a highly personalized online shopping experience.

Staples is asking customers to help reward outstanding teachers by sharing stories on Twitter and Instagram.

Amazon will host a free digital conference aimed at U.S. small-to-medium-sized businesses.