Store Systems

Ann Arbor, Mich. - Despite economic indicators that show the recession is over, customers are slightly less satisfied in 2015 than they were the prior year. According to CFI Group's Retail Satisfaction Barometer 2015, the RSB score for 2015 is 79 on a 0-100 scale (with 100 being the highest possible score), a one-point drop from 2014.

Smart & Final Stores Inc. credited strong merchandising and marketing initiatives with the retailer's impressive jump in same store sales for the first quarter.

New York – While most observers agree there will not be widespread adoption of technology to accept payments from EMV-compliant payment cards in the U.S. by the October 2015 fraud liability shift deadline, Forrester Research is less optimistic than most. In a research note, Forrester said retailer concerns about the ROI of spending on chip and PIN technology, as well the development of new secure payment methods, will delay widespread adoption of hardware and software needed to accept chip and PIN payment in the U.S., until 2020.

New York – Omnichannel specialty fashion retailer Rachel Comey is now accepting payment via EMV-compliant, chip-based payment cards, as well as Apple Pay, in its New York store. Rachel Comey is using EMV- and Apple Pay-enabled, cloud-based mobile POS devices from Highline Software.

New York – Retailers who offer or are considering offering online grocery shopping may be on the right track. One-quarter of 30,000 online global respondents surveyed in the new Nielsen Global E-commerce and the New Retail Surv say they are already ordering grocery products online for home delivery and more than half (55%) are willing to use it in the future.

New York – Foot Locker Inc. is rebooting its New York flagship store. The sporting goods chain has signed a new retail lease with landlord Empire State Realty Trust Inc. (ESRT) to retain its flagship location on West 34th Street.

Melbourne, Australia – Vertical Australian luggage retailer Crumpler has selected Raymark's cloud-based store management software suite for deployment in its stores worldwide. The software initiative is aimed at supporting Crumpler's international growth, improving the omnichannel customer experience and modernizing IT operations.

Irvine, Calif. – La Jolla Group, vertical retailer of multiple specialty apparel brands, knows a thing or two about keeping the bad guys out of its network. The company has been using Dell SonicWall TZ series firewall technology to ensure security at both corporate headquarters and its 18 retail stores.