Store Systems

Sean Claessen, executive VP strategy and executive creative director, Bond Brand Loyalty, spoke with Chain Store Age about how retailers can build customer relationships and loyalty in the era of omnichannel engagement.

Jacksonville, Fla. - Bi-Lo Holdings, parent company of Bi-Lo, Harveys and Winn-Dixie grocery stores, is launching a new smartphone app and improved website for each banner that now delivers personalized digital coupons based on each customer’s shopping habits. Bi-Lo is partnering with digital coupon provider Coupons.com to deliver the personalized coupons.

Additional features of the new mobile app and enhanced website include:

Chain Store Age traveled west to Las Vegas for its 51st annual SPECS conference, which was held at the Sands Expo at the Venetian/Palazzo.

A panel of architects, engineers and retailers discussed 2013 California Title 24, Part 6, which is widely acknowledged as the strictest energy code in the United States. And its relevance extends far beyond the Golden State.

“As California goes, so goes the nation,” said Ken Kosinski, construction director, Nike Factory Stores, North America, Nike.

The updated version of the code went into effect on July 1, 2014, and includes a big increase in the lighting-control requirement.

Los Angeles - True Religion has expanded its partnership with Epicor to support omnichannel and digital innovation initiatives. The specialty apparel retailer has selected modules including the Epicor QuantiSense Retail Business Intelligence solution, and the Epicor ShopVisible cloud retail order management solution.

The famous poetic line “water, water everywhere, but not a drop to drink” may hold more truth than most retailers realize.

“Less than 1% of water is drinkable and readily available, and less than 1% of that is surface water,” Jerry Yudelson, president, Green Building Initiative, told SPECS attendees.

From international brands dropping anchor on U.S. shores and online players expanding in the physical space to familiar names with new formats and traditional start-ups, there is no lack of new concepts in the brick-and-mortar arena. Here’s a look at some with the biggest buzz.

TreeHouse

An Austin, Texas-based home improvement retailer with a green conscience and niche positioning is ready to branch out. TreeHouse opened in late 2011 in Austin’s Westgate Shopping Center, and has been thriving ever since.

GameStop uses beacons to put customers in charge of store promotions

Retailers often use in-store beacons to push promotions to customer mobile phones as they pass by. But video game retailer GameStop Corp., which operates more than 4,200 U.S. stores, takes a different approach.

“In the store, we have multiple pieces of signage marking the location of beacons,” said Charlie Larkin, senior director of GameStop Technology Institute, the retailer’s in-house IT development center.