Omnichannel

Consumers aren’t ready to let go of print coupons.   A majority (58%) of respondents reported using more print coupons over the past year, according to the 2016 Purse String Survey by Valassis. Thirty-eight of respondents said the same about mobile coupons and 32% are using online coupons or coupon codes more often.  

Nordstrom shoppers will now be able to purchase J.Crew apparel, as well as its sister brand Madewell.   Continuing to expand its partnerships with select brands, the department store retailer has entered into a new deal with J. Crew Group to sell an edited assortment of J.Crew apparel at select full-line Nordstrom and on its website beginning Sept. 12.       The assortment, to be featured in 16 Nordstrom locations, will include women's apparel, accessories and petites (online only).

Photo: Steelblue   There’s a reason that dining and entertainment destinations are the key success components at retail centers these days: They are e-commerce-proof, the two marketplace options that continue to draw traffic and post upward-trending numbers. Spending at restaurants has grown faster than any other retail category since the recession, according to the Commerce Department, pushing dining dollars past grocery dollars for the first time.  

Amazon Books has confirmed plans for its fourth physical location.   The retailer will open a store in Chicago, in the city’s Lakeview neighborhood, Crain’s Chicago Business reported. The 7,200-sq.-ft. location will be on the site of what was formerly a bar and grill.   "We're excited to be coming to Chicago," an Amazon spokesperson said in the report.   

Sephora has debuted its high-tech, high-service Beauty Tip Workshop format on Chicago’s Michigan Avenue.    The 10,040-sq.-ft. store offers an array of classes, group as well as one-on-one makeovers and boasts a number of innovations, including a new digital makeover guide.   Click here for more. 

Online retail sales continue to grow as changing shopper behavior places greater expectations on brick-and-mortar retail. Despite this trend, store-based retailing remains more profitable than direct-to-consumer retailing, largely due to the high cost of free shipping and returns associated with online sales.   

At the Converse Store on the Third Street Promenade in Santa Monica, “customization maestros” help sneaker fans manufacture their dream shoe.   

There’s no getting around it: It’s been a long, hot summer for the retail industry, one that many retailers will be happy to see end.

From the liquidation of The Sports Authority and Hancock Fabrics to the downsizing of Macy’s and Office Max (to name a few), the past few months have been full of angst as merchants struggle to find their way in a disrupted marketplace.

The good news is that many merchants are rising to the task. They are making the hard calls, however painful, and investments necessary to compete in today’s omnichannel world.