Omnichannel

Eataly is taking its Italian food marketplace format to Canada.   The company announced plans to open its first Canadian location in early 2019, as an anchor tenant of the newly renovated Manulife Centre in Toronto.   Eataly, which combines food markets, restaurants, and eateries, will span three stories for a total space of 50,000 sq. ft.  

Chip-based payment terminals seem to be everywhere. But that does not mean they are being used the way they intended.    However, almost a year after the imposed Europay, MasterCard, Visa (EMV) mandate deadline, barely one-third of retailers actually accept chip-based payments, according to an infographic from The Strawhecker Group (TSG).  

Helzberg Diamonds is committed to “making people feel loved.”   By adopting a set of multichannel customer experience management solutions, the jeweler is taking the next step to “wowwing” its shoppers with more personalized customer service cross-channel.   

It’s official: Wal-Mart is ready to service a new online customer base.   Wal-Mart’s acquisition of Jet.com was finalized yesterday, a move that extends the chain’s already vast digital presence.  

With its deal to buy Jet.com officially close, Walmart CEO Doug McMillon decided to answer a question that many folks have been asking: Why Jet.com?   In a blog on its website, McMillon listed the top five reasons it bought the online startup. The top reason: to better serve Walmart customers and reach new ones.  

Ascena Retail Group Inc., which operates apparel stores under the Ann Taylor, Loft, Lane Bryant and other banners, on Monday reported fiscal fourth-quarter earnings worse than Wall Street expected and also gave weaker-than-expected guidance for fiscal 2017.   The parent company of Lane Bryant, Ann, Justice and other apparel banners reported net income of $13.8 million, after reporting a loss in the same period a year earlier.  

Omnichannel has pushed the envelope on customer expectations, and retailers need to deliver — literally.   Express is not only meeting customer expectations, it is exceeding them by outsourcing its fulfillment and freight operations to Radial. The omnichannel technology and operations provider’s Richwood, Kent.-based fulfillment center features space specifically built out to support Express’ back-end omnichannel needs.   

Gone are the days when Black Friday signified the official launch of the holiday shopping season.    In fact, nearly half (49%) of shoppers will have a bulk of their holiday shopping done by Thanksgiving Day, according to a new survey from market intelligence solutions provider Market Track. And digital deals will be the catalyst.