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Omnichannel

  • Custom menswear start-up expanding in U.S.

    Hot on the heels of its first U.S. store, Surmesur, a made-to-measure online men’s clothing retailer, has brought its original custom menswear concept to Chicago.   The Chicago store is the eighth for the custom menswear retailer and the second outside Canada's borders, with the recent opening of a store in Pittsburgh.  
  • Tech Bytes: Four Tips for Pre-Holiday Prep

    The back-to-school shopping season has barely ended. The east coast is still experiencing a smattering of 90-degree weather. The top trending Halloween costumes haven’t even been confirmed yet. But consumers don't care — for them, preparing their holiday shopping strategies are priority one. Note to retailers: it’s never too soon to follow their lead.  
  • Report: Holiday shopping, driven by digital, to get early start

    Gone are the days when Black Friday signified the official launch of the holiday shopping season.    In fact, nearly half (49%) of shoppers will have a bulk of their holiday shopping done by Thanksgiving Day, according to a new survey from market intelligence solutions provider Market Track. And digital deals will be the catalyst.  
  • Luxury home furnishings retailer in Austin debut

    Restoration Hardware Holdings has entered the Austin market with the latest generation of its design gallery store format.   The new RH Austin, The Gallery includes an entire floor dedicated to the retailer’s new RH Modern concept, with an integrated contemporary art gallery.    It also includes an interactive design atelier, a professional workspace that allows customers, designers and architects to conceptualize and customize a home.  
  • Report: Holiday hiring reflects online emphasis

    As more retailers announce their seasonal hiring plans, filling omnichannel-supporting roles will be a priority.  
  • Saks Off 5th opens store in D.C. area

    Saks Fifth Avenues’ value-luxury brand opened its fourth Virginia outlet this week in Springfield, just outside of Alexandria.   The new store occupies a 30,000-sq.-ft. space on two levels in the PREIT-owned Springfield Town Center, its first mall location in the Washington, D.C., area.   
  • Report: Contact centers 'out of touch' with consumer needs

    Industry observers are reporting that customer service is on the decline. The culprit: contact centers.  
  • HSNi in a technology first

    HSN has become one of the first retailers with a fully functioning augmented reality app for tablets and mobile devices.   HSN has launched an augmented reality design app across two of its home and lifestyle brands in its Cornerstone portfolio: Frontgate and Ballard Designs. The technology, powered by augmented commerce provider Cimagine, allows users to virtually place desired objects in their own homes, and engage with more than 1000 home décor and furnishings.  
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