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Omnichannel

  • Costco, UPS team up with University of Washington on omnichannel project

    The University of Washington is teaming up with Costco, UPS, Nordstrom and other stakeholders on a new project that aims to improve the way consumers receive their goods.

    The SCTL Center Urban Freight Lab says it will be working to improve the management of both public and private operations of urban goods delivery systems. Urban Freight Lab members plan to engage in strategic applied research projects at the SCTL Center, and help identify priority problems for future research.

    Founding members of the SCTL Center Urban Freight Lab include:

  • Walmart outlines 3 reasons why forward-leaning retailers are bullish on curbside pickup

    With its recent acquisition of Jet.com, a commitment to growing its online grocery business with a convenient grocery pick-up option and an extensive investment against delivering a seamless digital shopping experience, Walmart is once again flipping the script on what it means to compete for America's shopping dollar.   The company's investment in grocery pick-up services represents the cover of that new script - and Walmart is expanding that service to 600 stores this year and 500 stores next year.  

  • Sainsbury’s Argos acquisition boosts digital reach

    By the holidays, customers of J Sainsbury Plc will be able to take advantage of more mobile capabilities.   Leveraging its acquisition of the Home Retail Group, which closed last month, Sainsbury will begin adding Argos branches or click-and-collect distribution points inside almost all of its stores, according to a recent Bloomberg article.  

  • Study: Mobility is key shopping tool this holiday season

    With 46% of shoppers ready to start holiday shopping online and in-store in early November, retailers need to be ready.   As shoppers begin holiday shopping next month, make no mistake, mobility will be a mainstay this season, according to “Unwrapping Holiday Insights: The 2016 Retailer Guide to Consumer Trends,” a report from RetailMeNot.  

  • Sam’s Club’s unique approach to digital disruption

    While digital disruption continues to stymie a good part of the industry, Sam’s Club is using the concept to its advantage.   The company’s VP of omnichannel member communication and innovation, Darshan Gad, and executive VP of operations Don Frieson, teamed up at the “Northwest Arkansas Technology Summit” event last week in Rogers, Ark., to discuss how the chain is using disruption to drive innovation.  

  • Report: Brands aren’t prepared to excel at e-commerce

    With an eye on merging the physical and virtual shopping experience, too many retailers still struggle with how to engage shoppers pre- and post-purchase.   This was the message delivered in a new global study from Sitecore. Based on responses from 826 marketing and IT decision makers, and 414 IT partners and suppliers in 14 countries, the majority reported they do understand the importance of online commerce. However, they do not feel fully prepared for driving the growth of this channel globally.  

  • Sears’ loyalty members get ‘holiday bonus’

    Sears is launching a new program designed to give its loyal shoppers the best shot at holiday promotions.    Members of the chain’s Shop Your Way loyalty program will get a jump on their holiday shopping during this weekend’s “Sears Days Lowest Prices of the Season Member Bonus Event.” However, there is always a chance these items could be further discounted as the holiday season ramps up.   

  • Retail Innovation: Tapping into the Tech Ecosystem

    Many retailers could be forgiven for thinking that their biggest challenge – satisfying the changing expectations of a digital-savvy and fickle customer base – just keeps on getting harder.  
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