Omnichannel

Dillard’s has signed an agreement to move into a shuttered Macy’s store at the Layton Hills Mall in Layton, Utah, north of Salt Lake City. Construction on the 160,000-sq.-ft. site is set to begin in April, looking toward a fall 2017 opening.  

Unified commerce has become the holy grail of retail as companies embark on the next-generation of the store environment — one that drives a top-notch, frictionless, non-frustrating and valuable customer experience.  

Amazon continues to dictate the pace of online retailing, making it the “go-to” retailer for a majority of shoppers.   This is according to a report from PowerReviews, which surveyed more than 1,000 U.S. consumers aged 18 and over, about the features that make Amazon a leader, and the steps that brands and retailers can take to compete. Seventy-one percent of the shoppers said they make at least one Amazon purchase a month.   

PetSmart has a new strategy to keep its 55,000 employees informed and abreast of key insights.   When the 1,500-store retailer wanted to improving data accessibility across its enterprise, it turned to mobility. The chain began its mobility effort by developing one mobile app in 2010. By leveraging the MicroStrategy 10 mobility platform from long-time partner MicroStrategy, the company now has nearly 20 internal apps that deliver key insights to senior leaders and associates across the enterprise, the company said.   

More shoppers are buying groceries online, but a majority are ready to switch grocers in favor of a better online experience.   This is according to the “2017 Grocery eCommerce Forecast,” a report from Unata, which surveyed over 500 U.S. shoppers about online grocery shopping habits, intent and barriers. Details revealed that 31% of U.S. shoppers are likely to order groceries online in 2017, up from 19% of shoppers that bought groceries online in 2016.   

Cross-border online retail is on an upward trajectory, and a catalyst for domestic retailers to grow their businesses.   That’s according to “The 21st Century Spice Trade: A Guide to the Cross-Border E-Commerce Opportunity,” a report form DHL Express. Based on responses from more than 1,800 retailers and manufacturers in six countries, the study details the markets and products that offer the highest growth potential, and motivate customers to buy internationally.   

Amazon had a very good holiday, but wasn’t quite as stellar as the Street predicted.   The retail giant’s net sales increased 22% to $43.74 billion in the fourth quarter, lower than analysts had expected. The company’s outlook for the fourth quarter also fell short of expectations.   Net income, however, surpassed analysts’ estimates, and jumped to $749 million, compared to $482 million in fourth quarter 2015.  

Nordstrom Rack is going to set up shop in a rapidly expanding area of Los Angles.    The retailer will open an approximately 27,000-sq.-st. store in fall 2017 at FIGat7th, an open-air center in the heart of downtown Los Angeles (DTLA) owned and operated by Brookfield Property Partners L.P.   The new Nordstrom Rack will join Target, H&M, Victoria's Secret, MAC and other retailers and restaurants at the center, which located at 7th & Figueroa Street.