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VF Corp. sales slip in Q4
An inconsistent U.S. marketplace and the sale of one of its business units contributed to lower fourth quarter sales for VF Corp. The company, whose brands include The North Face and Timberland, reported that its net sales fell 0.1% to of $3.2 billion, for the quarter ended Dec. 31, 2016. Total revenue came in at $3.3 billion, down 0.2%. -
Survey: These retailers top customer service expectations
Exceptional customer service is key to driving long-term customer loyalty — and once again, B&H Photo Video, The Home Depot and Zappos are blazing the path. For the second year in a row, these three heavy hitters topped the 20th Annual Mystery Shopping Study. The report from Astound Commerce recognized retailers who excel in customer service through an assessment of “must-have” website features and behavior based on engagement with available touchpoints.

