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Omnichannel

  • RetailNext: Stores not dead but do need to be reinvented

    Despite the growth of online shopping, brick and mortar stores are still critical to retail success.   “Retail stores are not dead,” said Shelley E. Kohan, VP of retail consulting at RetailNext Inc. “The retailers who continue to embrace change in their business models will be well positioned for today and in the future."  

  • Penney details stores marked for closing

    The ax has fallen: J.C. Penney has released the list of 138 stores it plans to close.   

  • Arts and crafts retailer uses Wi-Fi to target in-store shoppers

    Jo-Ann Fabric and Craft Stores thinks it has found a way to make each mobile shopper’s store visit unique.   The crafting retailer is targeting mobile shoppers that “opt-in” to use its new in-store Wi-Fi network with unique coupons, according to Ad Age.    

  • Confirmed: Walmart acquires another online retailer

    Walmart continues to grow both its e-commerce and fashion presence.    On Friday, the discounter announced it had acquired the assets and operations of online retailer ModCloth, which specializes in eclectic and quirky apparel and accessories for 18- to 35-year-old women. The company did not reveal the purchase price.  

  • Grocery giant partners with Uber to expand home delivery

    The Kroger Co. is testing a solution to solve “the last mile” of omnichannel retail — the post-purchase operations focused on getting merchandise into shoppers’ hands quickly and efficiently.   

  • Study: Retailers need to empower their workforces, realign skills to succeed

    The increasingly digital customer is impacting the evolution of new, distinct store formats.   As stores transition to new concepts by 2020 and beyond, so will the roles of store associates, according to new research from Avanade and EKN Research. Avanade surveyed 161 global retail executives across various retail segments to understand the driving factors of digital and workforce transformation in the industry.  

  • Toy Kingdom, South Korea

    Toy Kingdom, a specialty toy store concept from Shinsegae, the largest retailer in South Korea, boasts a store environment that is larger than life and highly experiential.  

  • Amazon putting Alexa inside iPhones

    Amazon is making it a lot easier for customers to speak with its voice assistant.     The online giant on Thursday started integrating Alex into its main shopping app on the iPhone, with a full rollout expected by the end of next week.     Users will be able to ask Alexa for help with shopping, and also to stream books from their Kindle library, play media and request information such as news, weather or sports scores.    
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