Omnichannel

DHL is helping high-volume retailers speed up “the last mile” of their omnichannel shopping experience.   DHL eCommerce, a division of logistics company Deutsche Post DHL Group, is expanding the functionality of its fulfillment centers in Columbus, Ohio, and Riverside, California. Specifically, the logistics company is investing in storage and mechanization to support the growing needs of its U.S.-based e-commerce retail partners that ship between 300 and 15,000 orders per day. They will also manage both B2C and B2B transactions.

People love to give gifts.   

More omnichannel retailers offer buy-online-pickup-in-store (BOPIS) services to shorten their delivery windows. Yet, 60% of shoppers have yet to take advantage of the service.   That’s according to a new report, “Buy Online, Pick-up In-Store” from ChargeItSpot, which was based on responses from over 2,074 shoppers at 20 malls across the country.  

Mobile wallet usage in the United States remains small, and shows no signs of increasing anytime soon.   This was according to “PYMNTS/InfoScout Mobile Payment Adoption,” a new report from PYMNTS.com. The survey, which was conducted in March 2017 among more than 7,655 consumers, said less than one in 20 consumers who have one of the main mobile wallets (Apple Pay, Sam-sung Pay, and Android Pay) use it regularly.   

The payment company hopes its newest wearables concept will have a bright future.   Visa unveiled a prototype for payment-enabled sunglasses on Monday, March 13, simultaneously at the South by Southwest Festival in Austin, Texas, and the Quiksilver Pro and Roxy Pro surf competitions in Gold Coast, Australia, according to CNBC.  

A new app enhancement is helping Sephora shoppers complete their look.   By adding new augmented reality-based features to the Sephora Virtual Artist app, the chain enables shoppers users to virtually try on thousands of shades of single and palette eyeshadows directly through their mobile device. This service augments the app’s existing functionality that allows users to try on an assortment of lip colors and false eye lash styles.  

Weak traffic and unseasonably warm weather impacted Bon-Ton’s earnings for the fourth quarter.   For the period ending January 28, 2017, the department store chain reported net income of $44.7 million, or $2.09 per diluted share. These earnings fell short of analyst estimates by 37 cents.   The chain reported revenue of $900 million for the period, and comparable store sales decreased 4.7%.  

Retailers remain stuck when it comes to Internet of Things (IoT) initiatives, according to “The Internet of Things in Retail: Getting Beyond the Hype.”   The second annual report from RSR shows that retailers are increasingly aware of the impact of IoT on customer engagement and competitive advantage. Yet, they are still hesitant to invest in cutting edge technologies due to operational challenges and a lack of supporting infrastructure.